Customer-Focused Personal Banking Advisor

TD; Val-d'Or; On-site; CAD 44,000 - 59,000; Full time

Job summary

TD Canada Trust in Val-d'Or, Quebec, is seeking a Personal Banking Associate to guide customers through new accounts, investments, and banking solutions at the branch.

You will engage customers, educate on digital banking, support front-line staff with transactions, and ensure accuracy and compliance while delivering a positive customer experience.

Join a team focused on client relationships and growth opportunities within Canada’s leading financial institution.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent - within 90 days of start date.
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
• Participate in the timely and accurate completion of business processes and procedures
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives

Skills

MS Office

Communication

Time management

Customer service

Problem solving

Education

Post-Secondary degree

IFC within 90 days

Tools

Branch software

Job description

TD Canada Trust in Val-d'Or, Quebec, is seeking a Personal Banking Associate to guide customers through new accounts, investments, and banking solutions at the branch.

You will engage customers, educate on digital banking, support front-line staff with transactions, and ensure accuracy and compliance while delivering a positive customer experience.

Join a team focused on client relationships and growth opportunities within Canada’s leading financial institution.