Customer Experience Lead — Front End Operations

Walmar; Georgetown; On-site; CAD 25,000 - 29,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager in Georgetown, ON to lead front end operations, safeguard a positive shopping experience, and support customer loyalty through strong leadership and adherence to company standards.

You will supervise cash handling, oversee purchases, returns and exchanges, train associates on systems and procedures, and ensure EAS, loss prevention, and safety protocols are followed. Evening, weekend, and holiday availability is required.

Qualifications

• Experience in retail or customer service leadership preferred.
• Ability to manage front-end operations and comply with company programs.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Lead front end operations to deliver customer service and drive loyalty.
• Train associates on systems and procedures.
• Oversee purchase, return, and exchange transactions.
• Ensure EAS, loss prevention and safety procedures are followed.
• Prepare registers for daily opening and closing.

Skills

Customer service leadership

Operations management

Cash handling

Team training

Tools

EAS systems

Cash registers

Job description

Walmart Canada is seeking a Customer Service Manager in Georgetown, ON to lead front end operations, safeguard a positive shopping experience, and support customer loyalty through strong leadership and adherence to company standards.

You will supervise cash handling, oversee purchases, returns and exchanges, train associates on systems and procedures, and ensure EAS, loss prevention, and safety protocols are followed. Evening, weekend, and holiday availability is required.