Customer Experience Lead — Branch Leader & Team Coach

Scotiabank; Ottawa; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading bank in the Americas is seeking a Customer Experience Lead in Ottawa. The role involves managing a team of Customer Experience Associates, building strong customer relationships, and leading initiatives to enhance the customer experience. Ideal candidates will possess excellent leadership abilities, prior banking experience, and strong technical skills. A commitment to flexibility and developing a collaborative team environment is essential. Competitive compensation and a robust benefits package are offered, alongside professional development opportunities.

Benefits

Competitive compensation and benefits package

Opportunities for professional development

Collaborative team environment

Qualifications

• Experience in leading and developing a team.
• Previous banking experience is a strong asset.
• Ability to promote digital/self-service banking options.

Responsibilities

• Lead and manage Customer Experience Associates.
• Build strong customer relationships.
• Manage emergencies and customer escalations.
• Identify opportunities to enhance customer experience.
• Assist in implementing new policies and procedures.

Skills

Excellent leadership skills

Previous experience managing a team

Strong technical skills

Flexibility in work schedule

Job description

A leading bank in the Americas is seeking a Customer Experience Lead in Ottawa. The role involves managing a team of Customer Experience Associates, building strong customer relationships, and leading initiatives to enhance the customer experience. Ideal candidates will possess excellent leadership abilities, prior banking experience, and strong technical skills. A commitment to flexibility and developing a collaborative team environment is essential. Competitive compensation and a robust benefits package are offered, alongside professional development opportunities.