Customer Experience Front-End Manager

Socket.dev; Eastern Ontario; On-site; CAD 21,000 - 30,000; Full time

Job summary

Walmart Canada Kingston is seeking a Customer Service Manager to lead front-end operations, ensure a high standard of customer service, and drive store performance through strong leadership.

The role focuses on safety, associate training, cash handling, and adherence to EAS and loss prevention procedures while promoting company programs and delivering a positive shopping experience for customers and associates.

Qualifications

• Leadership experience in front-end or retail operations.
• Strong customer service skills and issue resolution.
• Experience training associates and enforcing procedures.

Responsibilities

• Lead front-end operations to ensure smooth customer flow.
• Train associates on systems, policies, and safety.
• Oversee transactions, approvals, and cashier support.
• Monitor and improve cash handling and register accuracy.
• Promote and drive company programs and initiatives.
• Ensure compliance with EAS and loss prevention measures.

Skills

Leadership

Customer service

Training

Cash handling

Tools

EAS systems

POS / cash registers

Job description

Walmart Canada Kingston is seeking a Customer Service Manager to lead front-end operations, ensure a high standard of customer service, and drive store performance through strong leadership.

The role focuses on safety, associate training, cash handling, and adherence to EAS and loss prevention procedures while promoting company programs and delivering a positive shopping experience for customers and associates.