Customer Service Manager: Front End & Operations Lead

Socket.dev; Blainville; On-site; CAD 22,000 - 32,000; Full time

Job summary

Walmart Canada in Blainville, QC is seeking a Customer Service Manager to lead front-end operations, deliver exceptional service, uphold safety standards and drive loyalty. The role focuses on cashier area coverage, associate training, and ensuring transaction compliance in a fast-paced retail setting.

You will supervise checkout activity, support customer concerns, and promote company programs while coordinating shifts to maintain service levels across the store.

Qualifications

• Age - 16 or older

Responsibilities

• Security, safety and emergency procedures: ensure safe work practices and emergency procedures are followed, including lifting techniques, cleanliness, cash register issues, emergency codes and loss-prevention evacuations.
• Customer and associate support: address customer and associate concerns with professionalism, offering guidance and support to resolve issues and ensure a positive checkout experience.
• Checkout area coverage: supervise checkout operations to maintain adequate staffing, coordinate breaks and assist peripheral lanes for smooth customer flow.
• Training and development: train associates on systems and company procedures, including optical reading accuracy, productivity standards, discount programs and security requirements.
• Supervision and transaction compliance: oversee purchases, returns, and exchanges, authorize corrections, and ensure processes comply with guidelines.
• Electronic article surveillance and loss-prevention support: ensure SEA systems function, that hosts demagnetize items correctly and records of demagnetization faults are accurate.
• Cash handling and till control: prepare tills for opening/closing, assist cashiers with float and maintain cash accuracy through verifications.
• Promote company programs and initiatives: supervise and promote credit card services, protection plans, charitable projects and associate/customer discount programs.
• Flexibility (shift availability): willing to work various shifts including evenings, weekends and holidays as needed.

Job description

Walmart Canada in Blainville, QC is seeking a Customer Service Manager to lead front-end operations, deliver exceptional service, uphold safety standards and drive loyalty. The role focuses on cashier area coverage, associate training, and ensuring transaction compliance in a fast-paced retail setting.

You will supervise checkout activity, support customer concerns, and promote company programs while coordinating shifts to maintain service levels across the store.