Customer Service Front-End Leader (Canada)

Walmart; Brooks; On-site; CAD 19,000 - 27,000; Full time

Job summary

Walmart is seeking a Customer Service Manager in Brooks, AB to lead front-end operations, ensure exceptional customer service, and support a positive shopping experience. The role includes safety, loss prevention, cash controls, and promoting company programs, with hours that may include evenings, weekends, and holidays.

Ideal candidates will have strong leadership in a fast-paced retail setting and be prepared to manage complex transactions and staff training to maintain high standards of

Qualifications

• Age - 16 or older

Responsibilities

• Oversee safety procedures, emergency readiness, and loss prevention.
• Provide customer and associate support to resolve issues.
• Manage front-end coverage, scheduling, and cash handling.
• Train associates on cash registers, scanning, programs, and safety.
• Oversee purchases, returns, exchanges, and transaction accuracy.
• Ensure EAS systems function and alarms are deactivated correctly.
• Prepare cash registers for opening/closing and monitor cash levels.
• Promote company programs and discount initiatives.
• Flexibility to work evenings, weekends, and holidays.
• Handle high task volume in a fast-paced environment.

Job description

Walmart is seeking a Customer Service Manager in Brooks, AB to lead front-end operations, ensure exceptional customer service, and support a positive shopping experience. The role includes safety, loss prevention, cash controls, and promoting company programs, with hours that may include evenings, weekends, and holidays.

Ideal candidates will have strong leadership in a fast-paced retail setting and be prepared to manage complex transactions and staff training to maintain high standards of