Customer Experience Desk Associate — Fast-Paced Retail

Walmart Canada; Vaughan; On-site; CAD 20,000 - 29,000; Full time

Job summary

Walmart Canada in Vaughan, ON is seeking a Customer Service Desk Associate to deliver friendly, professional service at the front end and support store operations by following company policies. You will assist customers with refunds, exchanges, questions, and directions, keep tax-exempt records accurate, and ensure items are scanned correctly to support pricing and inventory accuracy.

Flexible shifts include evenings, weekends, and holidays.

Qualifications

• Age – 16 or older

Responsibilities

• Follows Company procedures when processing refunds and returns and completes all required forms accurately.
• Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.
• Keeps sales tax-exempt records accurate and up to date by following Company guidelines.
• Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.
• Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.
• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

Skills

Customer service

Job description

Walmart Canada in Vaughan, ON is seeking a Customer Service Desk Associate to deliver friendly, professional service at the front end and support store operations by following company policies. You will assist customers with refunds, exchanges, questions, and directions, keep tax-exempt records accurate, and ensure items are scanned correctly to support pricing and inventory accuracy.

Flexible shifts include evenings, weekends, and holidays.