Customer Service Desk Associate - Fast-Paced Retail

Walmart Canada; Edmonton; On-site; CAD 22,000 - 25,000; Full time

Job summary

Walmart Canada in Edmonton is seeking a Customer Service Desk Associate to deliver friendly, professional service and support store operations in a fast-paced retail environment. You’ll be a key contact for customers, helping ensure security, accuracy, and a positive shopping experience at the front of the store.

Primary responsibilities include processing refunds and returns, assisting with exchanges and questions, managing sales tax records, routing damaged merchandise, ensuring accurate

Qualifications

• Age – 16 or older.
• Customer service mindset and ability to work in a fast-paced retail environment.

Responsibilities

• Refunds and returns: follow procedures and complete forms accurately.
• Assist customers with refunds, exchanges, questions, and directions in a friendly, professional manner.
• Keep sales tax-exempt records up to date per company guidelines.
• Send damaged merchandise to Claims and verify items against refund slips before restocking.
• Ensure items are scanned correctly to support pricing and inventory accuracy.
• Be flexible with shifts, including evenings, weekends, and holidays.

Job description

Walmart Canada in Edmonton is seeking a Customer Service Desk Associate to deliver friendly, professional service and support store operations in a fast-paced retail environment. You’ll be a key contact for customers, helping ensure security, accuracy, and a positive shopping experience at the front of the store.

Primary responsibilities include processing refunds and returns, assisting with exchanges and questions, managing sales tax records, routing damaged merchandise, ensuring accurate