Customer Service Desk Associate

Walmart Canada; Hamilton; On-site; CAD 20,000 - 29,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Desk Associate at our Waterdown store in Ontario to deliver friendly, professional service and support store operations. You will be the first point of contact for customers, helping with refunds, exchanges, and questions while maintaining accuracy in pricing and inventory.

The role requires flexibility for evenings, weekends and holidays, and a focus on safety and customer satisfaction in a dynamic retail environment.

Qualifications

• Experience in customer service preferred.
• Ability to stand and assist customers for extended periods.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Process refunds and returns following company procedures.
• Assist customers with refunds, exchanges, questions, and directions.
• Maintain accurate sales-tax records per policy.
• Handle damaged merchandise and returns with checks against refund slips.
• Ensure items are scanned correctly to support pricing and inventory.

Skills

Customer service

Communication

Teamwork

Education

High school diploma

Job description

Position Summary...

Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and professional customer service, represent Walmart’s values at the front end, and support smooth store operations by following company policies and procedures. As a key point of contact for customers, you help maintain security and accuracy while contributing to a positive and efficient shopping experience. This position is ideal for individuals seeking an engaging role in customer service or retail.

What You'll Do...

WHAT YOU'LL DO

Refunds and Returns

Follows Company procedures when processing refunds and returns and completes all required forms accurately.

Customer Service Desk Support

Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.

Sales Tax and Records

Keeps sales tax-exempt records accurate and up to date by following Company guidelines.

Claims and Merchandise Handling

Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.

Scanning and Accuracy

Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.

Flexibility (Availability/Work Schedule)

• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment
Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts
Your contributions are recognized and valued.

Career Growth Opportunities
Build your skills and advance your career with us.

Meaningful Impact
Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $17.75.

Le taux horaire minimum pour ce poste débute à 17.75.

Minimum Qualifications...

Age – 16 or older

Preferred Qualifications...

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

90 Dundas St E, Waterdown, ON L9H 0C2, Canada

Important Note:

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