(CAN) Customer Service Desk Associate

Walmart Canada; Lac-Mégantic; On-site; CAD 32,000 - 42,000; Full time

Job summary

Walmart Canada in Lac-Mégantic, QC invites applications for a Customer Service Desk Associate. In this role you deliver friendly and professional customer service, represent Walmart’s values at the front end, and support store operations by following policies and procedures.

You will handle refunds and returns, assist customers with questions and directions, keep sales tax-exempt records current, process damaged merchandise through Claims, ensure items are scanned accurately, and adapt to a

Responsibilities

• Refunds and Returns follows Company procedures when processing refunds and returns and completes all required forms accurately.
• Customer Service Desk Support helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.
• Sales Tax and Records keeps sales tax-exempt records accurate and up to date by following Company guidelines.
• Claims and Merchandise Handling sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.
• Scanning and Accuracy ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.
• Flexibility (Availability/Work Schedule) Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

Job description

Position Summary... Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and professional customer service, represent Walmart's values at the front end, and support smooth store operations by following company policies and procedures. As a key point of contact for customers, you help maintain security and accuracy while contributing to a positive and efficient shopping experience. This position is ideal for individuals seeking an engaging role in customer service or retail.

What You'll Do

• Refunds and Returns Follows Company procedures when processing refunds and returns and completes all required forms accurately.
• Customer Service Desk Support Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.
• Sales Tax and Records Keeps sales tax-exempt records accurate and up to date by following Company guidelines.
• Claims and Merchandise Handling Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.
• Scanning and Accuracy Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.
• Flexibility (Availability/Work Schedule)
  • Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROL<|endoftext|>