Customer Service Desk Associate

Walmart Canada Corp; Central Ontario; Hybrid; CAD 20,000 - 29,000; Full time

Job summary

Walmart Canada Corp is seeking a Customer Service Desk Associate in Simcoe, Ontario. You will provide friendly, professional service at the front end and support store operations by following company policies and procedures.

The role emphasizes accuracy in refunds, exchanges, tax records, and merchandise handling, with shifts including evenings, weekends, and holidays to meet store needs.

Responsibilities

• Refunds and Returns: Follows company procedures when processing refunds and returns and completes all required forms accurately.
• Customer Service Desk Support: Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.
• Sales Tax and Records: Keeps sales tax-exempt records accurate and up to date by following company guidelines.
• Claims and Merchandise Handling: Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.
• Scanning and Accuracy: Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.
• Flexibility (Availability/Work Schedule): Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs.

Job description

Position Summary...

Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and professional customer service, represent Walmart’s values at the front end, and support smooth store operations by following company policies and procedures. As a key point of contact for customers, you help maintain security and accuracy while contributing to a positive and efficient shopping experience. This position is ideal for individuals seeking an engaging role in customer service or retail.

What you’ll do...

• Refunds and Returns
  Follows Company procedures when processing refunds and returns and completes all required forms accurately.
• Customer Service Desk Support
  Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.
• Sales Tax and Records
  Keeps sales tax-exempt records accurate and up to date by following Company guidelines.
• Claims and Merchandise Handling
  Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.
• Scanning and Accuracy
  Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.
• Flexibility (Availability/Work Schedule)
  Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

Potential Challenges in this Role

High Task Volume in a Fast-Paced Environment

• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

Why you’ll enjoy working here

Energetic, Fast-Paced Environment
Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts
Your contributions are recognized and valued.

Career Growth Opportunities
Build your skills and advance your career with us.

Meaningful Impact
Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $17.75.

Le taux horaire minimum pour ce poste débute à 17.75.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location

160 Queensway E, Simcoe, ON N3Y 0A8, Canada