Banking Customer Experience Specialist

TD; Sault Ste. Marie; On-site; CAD 30,000 - 37,000; Full time

Benefits offered by this job

Total Rewards Package

Job summary

TD Canada Trust in Sault Ste Marie, Ontario, is seeking a Customer Experience Associate to handle deposits, withdrawals and bill payments while advising customers on suitable banking solutions.

The role requires a high school diploma or equivalent, 1+ years of experience, and strong MS Office skills. You will engage customers with a friendly, accurate service approach and help meet branch goals.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• MS Office (Word, Excel, Outlook) and internet skills are required.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments following procedures and TD's Code of Conduct.
• Identify customer needs and recommend banking solutions.
• Respond to customer concerns and escalate non-standard issues as needed.
• Promote banking solutions to achieve goals and complete processes accurately.

Skills

MS Office

Customer service

Communication

Education

High School diploma

Undergraduate degree

Job description

TD Canada Trust in Sault Ste Marie, Ontario, is seeking a Customer Experience Associate to handle deposits, withdrawals and bill payments while advising customers on suitable banking solutions.

The role requires a high school diploma or equivalent, 1+ years of experience, and strong MS Office skills. You will engage customers with a friendly, accurate service approach and help meet branch goals.