Customer Experience Champion

Indigo-Books-; Red Deer; On-site; CAD 19,000 - 25,000; Part time

Job summary

Indigo is seeking energetic, customer-focused individuals to join our store teams. You’ll cultivate authentic customer experiences, tell stories about our products, and contribute to a joyful shopping environment across Indigo, Indigospirit, Chapters and Coles locations.

Roles involve inventory management, merchandising, and engaging customers on the floor, with a strong emphasis on teamwork, safety, and continuous feedback to leadership. Flexible schedules and bilingual abilities are valued.

Qualifications

• Experience in specialty retail or a retail environment preferred but not required.
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store.

Responsibilities

• Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise.
• Use merchandising standards to create a visually appealing, stimulating store
• Align with Store leadership on goals and objectives for fiscal year
• Create a warm and welcoming environment in our stores
• Add joy to our customers' lives
• Engage and connect with our customers on the floor
• Curate specific product collections for each customer you meet
• Seek information regarding new products, promotions, and programs
• Contribute to an environment where everyone knows health and safety is a top priority and participates in ensuring safety
• Take accountability to respond to customer feedback in a timely manner
• Share ideas with Leadership Team on how to improve the employee and customer experience

Skills

Adaptability

Customer experience

Mobility on sales floor

Flexible schedule

Bilingual (French/English)

Job description

Indigo is seeking energetic, customer-focused individuals to join our store teams. You’ll cultivate authentic customer experiences, tell stories about our products, and contribute to a joyful shopping environment across Indigo, Indigospirit, Chapters and Coles locations.

Roles involve inventory management, merchandising, and engaging customers on the floor, with a strong emphasis on teamwork, safety, and continuous feedback to leadership. Flexible schedules and bilingual abilities are valued.