Customer Experience Banking Advisor

TD; Lambton Shores; On-site; CAD 30,000 - 37,000; Full time

Job summary

TD Canada Trust in Sarnia, Ontario is seeking a Customer Experience Associate to deliver a high level of service and banking guidance at the branch. You will process financial transactions, assess customer needs, and offer tailored TD solutions to enhance the customer journey.

The role emphasizes accurate execution, effective communication, and a courteous approach to every interaction, with opportunities to grow within TD’s environment and contribute to a positive team culture.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Responsibilities

• Process financial transactions with deposits, withdrawals, and bill payments.
• Understand and determine customer needs to recommend solutions.
• Respond and resolve customers’ concerns using standard procedures and escalate non-standard activities as needed.
• Achieve assigned goals by promoting banking solutions and completing processes timely and accurately.
• Connect with customers to advise on banking solutions and processes.
• Promote a positive, diverse and equitable work environment and participate in personal performance development.
• Respect coworkers and keep everyone updated on status of routine activities.
• Deliver quality customer experiences and suggest operational improvements where possible.

Skills

Customer service

Communication

Time management

Detail orientation

Education

High School diploma

Undergraduate degree asset

Tools

MS Office

Job description

TD Canada Trust in Sarnia, Ontario is seeking a Customer Experience Associate to deliver a high level of service and banking guidance at the branch. You will process financial transactions, assess customer needs, and offer tailored TD solutions to enhance the customer journey.

The role emphasizes accurate execution, effective communication, and a courteous approach to every interaction, with opportunities to grow within TD’s environment and contribute to a positive team culture.