Banking Experience Advisor - Customer Solutions

TD; City of Lloydminster; Vor Ort; CAD 46.000 - 57.000; Vollzeit

Zusammenfassung

TD Canada Trust in Lloydminster, Alberta is seeking a Customer Experience Associate to help customers with deposits, withdrawals, and bill payments, while delivering accurate information and guidance on TD services.

In this role, you will understand customer needs, suggest relevant banking solutions, resolve concerns using standardized procedures, and promote TD products with a friendly, professional approach to ensure a positive experience.

Qualifikationen

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational and time-management skills.
• Proficient in MS Office (Word, Excel, and Outlook) and internet.
• Effective written and verbal communication.

Aufgaben

• Process deposits, withdrawals and bill payments per procedures.
• Identify customer needs and advise banking solutions.
• Resolve customer concerns using standard procedures and escalate when needed.
• Promote banking solutions to meet business goals.
• Deliver quality experiences and contribute to operational excellence.

Kenntnisse

Customer service excellence

MS Office

Strong communication

Ausbildung

High School diploma

Undergraduate degree asset

Jobbeschreibung

TD Canada Trust in Lloydminster, Alberta is seeking a Customer Experience Associate to help customers with deposits, withdrawals, and bill payments, while delivering accurate information and guidance on TD services.

In this role, you will understand customer needs, suggest relevant banking solutions, resolve concerns using standardized procedures, and promote TD products with a friendly, professional approach to ensure a positive experience.