Banking Customer Experience Specialist

TD; Hamilton; In loco; CAD 30.000 - 39.000; Tempo pieno

Descrizione del lavoro

TD Canada Trust is seeking a customer service professional to handle banking transactions and provide accurate information to customers in Hamilton, Ontario. You will analyze needs and propose suitable financial solutions while maintaining a strong focus on compliance and service quality.

The role emphasizes daily interactions with customers, accurate processing of deposits and payments, and contributing to a positive, inclusive branch environment.

Competenze

• High School diploma with 1+ years relevant experience.
• Strong admin, organizational, planning and time management skills.
• Proficient in MS Office and Internet.
• Ability to handle multiple tasks in a fast-paced environment.
• Effective communicator, both written and verbal.

Mansioni

• Process financial transactions like deposits, withdrawals, and bill payments.
• Assess customer needs and recommend banking solutions.
• Respond to and resolve customer concerns using standard procedures.
• Achieve goals by promoting banking solutions.
• Engage with customers to advise on banking products.
• Support teamwork and participate in personal development.
• Maintain status updates on routine activities.
• Suggest operational improvements to reach excellence.

Conoscenze

Administration

Time management

Communication skills

Organizational skills

Formazione

High School diploma

Undergraduate degree

Strumenti

MS Office

Word

Excel

Outlook

Internet

Descrizione del lavoro

TD Canada Trust is seeking a customer service professional to handle banking transactions and provide accurate information to customers in Hamilton, Ontario. You will analyze needs and propose suitable financial solutions while maintaining a strong focus on compliance and service quality.

The role emphasizes daily interactions with customers, accurate processing of deposits and payments, and contributing to a positive, inclusive branch environment.