Customer Experience Associate - Banking Solutions Specialist

The Toronto-Dominion Bank (Canada); Elliot Lake; On-site; CAD 30,000 - 37,000; Full time

Job summary

TD Canada Trust in Elliot Lake, Ontario is hiring a Customer Experience Associate to provide outstanding service and banking guidance. You will process transactions, understand customer needs, and offer tailored financial solutions to enhance each interaction.

You will work in a fast-paced branch environment, contributing to a positive team culture while upholding TD's standards and ethics. Training and career development are available to help you grow.

Qualifications

• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Skills

Customer service

Communication

Time management

Attention to detail

MS Office

Education

High School diploma or equivalent

Undergraduate degree or equivalent is an asset

Tools

MS Office Suite

Job description

TD Canada Trust in Elliot Lake, Ontario is hiring a Customer Experience Associate to provide outstanding service and banking guidance. You will process transactions, understand customer needs, and offer tailored financial solutions to enhance each interaction.

You will work in a fast-paced branch environment, contributing to a positive team culture while upholding TD's standards and ethics. Training and career development are available to help you grow.