Customer Experience Associate – Branch Banking

Scotiabank; Toronto; On-site; CAD 25,000 - 30,000; Part time

Job summary

Scotiabank is seeking a Customer Experience Associate at Bayview Village Centre in North York, ON, part-time (18.75 hours/week). You will be the frontline face of the branch, delivering outstanding service and helping customers achieve their financial goals.

You will listen to customers, process transactions, and introduce mobile banking features to improve their banking experience. The role rewards strong service, a team mindset, and a willingness to learn in a dynamic retail banking

Qualifications

• Strong customer service skills and a willingness to assist customers
• Comfortable in simple sales situations
• Able to work a flexible schedule
• Excellent communication and technical literacy to promote digital banking options

Responsibilities

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based environment and contribute to a team
• Demonstrate eagerness to learn and determination to succeed

Skills

Customer service

Technology proficiency

Sales aptitude

Communication

Tools

Mobile banking apps

Job description

Scotiabank is seeking a Customer Experience Associate at Bayview Village Centre in North York, ON, part-time (18.75 hours/week). You will be the frontline face of the branch, delivering outstanding service and helping customers achieve their financial goals.

You will listen to customers, process transactions, and introduce mobile banking features to improve their banking experience. The role rewards strong service, a team mindset, and a willingness to learn in a dynamic retail banking