Banking Customer Experience Champion

TD; Upper Tantallon; On-site; CAD 30,000 - 37,000; Full time

Job summary

TD Canada Trust is seeking a Customer Experience Associate for the St Margarets Bay area. The role focuses on handling deposits, withdrawals, and bill payments while understanding customer needs to offer suitable banking solutions.

Expect strong customer interactions and accurate processing in a fast-paced environment. TD emphasizes a positive customer experience, team collaboration, and ongoing development.

Qualifications

• High School diploma or equivalent.
• 1+ years of relevant customer service experience.
• Strong communication and interpersonal skills.
• Proficient with MS Office and basic computer applications.
• Ability to work in a fast-paced environment.

Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments per procedures and ethics.
• Understand customer needs and recommend banking solutions accordingly.
• Respond to and resolve customer concerns using standard procedures and escalate non-standard issues.
• Help achieve goals by promoting banking solutions and completing tasks accurately and timely.
• Engage with customers to explain banking processes clearly and build trust.
• Contribute to a positive, diverse, and equitable work environment and support team development.
• Assist the team by staying organized and keeping colleagues updated on routine activities.
• Provide high-quality customer experiences and identify opportunities to improve operations.

Skills

Customer service

Communication

Cash handling

MS Office

Education

High School diploma

Tools

POS systems

Internet

Job description

TD Canada Trust is seeking a Customer Experience Associate for the St Margarets Bay area. The role focuses on handling deposits, withdrawals, and bill payments while understanding customer needs to offer suitable banking solutions.

Expect strong customer interactions and accurate processing in a fast-paced environment. TD emphasizes a positive customer experience, team collaboration, and ongoing development.