Customer Experience Advisor (Banking)

Scotiabank; Richmond; On-site; CAD 31,000 - 35,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Internal training and career growth

Job summary

Scotiabank's Richmond, BC location is seeking a Customer Experience Associate for a 30-hour workweek at Ironwood Plaza. You will be the face and heart of the branch, delivering exceptional service and guiding customers through everyday banking needs.

You will build relationships, uncover needs, process transactions, and promote digital self-service banking while contributing to branch targets in a friendly, team‑oriented environment.

Qualifications

• Experience in customer service or community involvement
• Willingness to assist in a friendly and efficient manner
• Able to work a flexible schedule
• Comfortable promoting digital banking options

Responsibilities

• Build strong customer relationships and deliver excellent service
• Uncover customer needs and propose solutions
• Explain banking concepts clearly
• Promote digital and self‑service banking options
• Support branch targets as part of a team

Skills

Customer service

Sales skills

Digital banking guidance

Strong communication

Teamwork

Job description

Scotiabank's Richmond, BC location is seeking a Customer Experience Associate for a 30-hour workweek at Ironwood Plaza. You will be the face and heart of the branch, delivering exceptional service and guiding customers through everyday banking needs.

You will build relationships, uncover needs, process transactions, and promote digital self-service banking while contributing to branch targets in a friendly, team‑oriented environment.