Customer Experience Associate - Banking & Digital Services

Scotiabank; Mississauga; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Professional development

Internal training

Job summary

Scotiabank in Etobicoke, Ontario is seeking a Customer Experience Associate to be the face of our branches, delivering exceptional service and helping customers achieve their financial goals. You will engage with customers, process transactions, and identify simple sales opportunities while guiding clients to digital and self-service banking options.

You’ll build relationships, work a flexible schedule, and contribute to branch targets through proactive problem solving and a customer-centric

Qualifications

• Proven customer service skills through work or community involvement.
• Willingness to assist in a professional, friendly and efficient manner.
• Available to work a flexible schedule.
• Comfortable in simple sales situations.

Responsibilities

• Build strong customer relationships and deliver excellent service.
• Uncover and solve customers’ needs.
• Explain concepts simply and drive toward branch targets.
• Promote digital and self-service banking options to customers.
• Assist in day-to-day transactions and service activities.

Skills

Customer service

Sales

Communication

Flexible schedule

Digital banking guidance

Job description

Scotiabank in Etobicoke, Ontario is seeking a Customer Experience Associate to be the face of our branches, delivering exceptional service and helping customers achieve their financial goals. You will engage with customers, process transactions, and identify simple sales opportunities while guiding clients to digital and self-service banking options.

You’ll build relationships, work a flexible schedule, and contribute to branch targets through proactive problem solving and a customer-centric