Branch Customer Experience Advisor - Flexible Schedule

Scotiabank; Nanaimo; On-site; CAD 36,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Training & development

Job summary

Scotiabank in Nanaimo, BC, seeks a Customer Experience Associate to be the face of the branch and help customers achieve their financial goals. You will provide exceptional service, understand customer needs, and introduce clients to digital and self‑service banking options.

You will build relationships, support branch targets with simple sales opportunities, and work in a team‑oriented environment with ongoing development opportunities.

Qualifications

• Excellent customer service mindset and experience
• Ability to listen to customer needs and explain solutions clearly
• Willingness to work a flexible schedule
• Comfortable promoting digital and self-service banking options
• Strong interpersonal skills and teamwork

Responsibilities

• Build strong customer relationships and deliver excellent service
• Uncover and solve customers' needs
• Explain complex concepts simply
• Support branch targets by identifying simple sales opportunities
• Promote digital banking options to clients

Skills

Customer service

Communication

Sales awareness

Digital banking

Teamwork

Flexibility

Job description

Scotiabank in Nanaimo, BC, seeks a Customer Experience Associate to be the face of the branch and help customers achieve their financial goals. You will provide exceptional service, understand customer needs, and introduce clients to digital and self‑service banking options.

You will build relationships, support branch targets with simple sales opportunities, and work in a team‑oriented environment with ongoing development opportunities.