Customer Excellence Coordinator

Adecco; Bolton; Hybrid; CAD 44,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Health benefits

Dental benefits

Training programs

Fast onboarding

Job summary

Adecco is seeking a Customer Excellence Coordinator in Bolton, ON, offering a hybrid schedule with 3 days in the office. This role partners with sales, marketing, supply chain, finance, and demand planning to drive go-to-market execution and support strategic customer plans.

You will collaborate with one client brand, develop customized retail solutions, and help deliver annual business objectives. If you have a track record of leading cross-functional projects, this role could be a fit.

Qualifications

• Bachelor's degree in Business, Marketing, Commerce or a related discipline.
• Minimum 3 years of experience in sales, marketing, customer development, trade marketing, or category management in Consumer Packaged Goods.
• Experience with major Canadian retail customers.
• Proven ability to lead cross-functional projects from planning to execution.
• Experience managing complex workflows with multiple stakeholders.
• Strong organizational, project management, and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to travel as required for customer and company meetings.
• Must be legally eligible to work, and reside in Canada.

Responsibilities

• Coordinate and support key planning processes including NPM, Collaborative Meetings, Major Releases, and Ready-to-Sell activities.
• Develop and deploy tools, resources, and communications that support sales execution.
• Manage sales bulletins, shared platforms, and sales toolkits to ensure access to critical business information.
• Support annual Joint Business Planning across multiple functions.

Skills

Organizational skills

Project management

Problem-solving

Communication skills

Relationship building

Multitasking

Willingness to travel

Education

Bachelor's degree in Business/Marketing/Commerce

Job description

Adecco is currently hiring a Customer Excellence Coordinator for an exciting opportunity in Bolton, ON.

As a Customer Excellence Coordinator, you will help drive go-to-market execution, support strategic customer plans, coordinate sales tools and communications, and work closely with sales, marketing, supply chain, finance, and demand planning teams.

You will also serve as a key business partner supporting one of our client brands and helping deliver annual business objectives.

• Pay Rate: $22.66/hour
• Location: Bolton, ON
• Schedule: Monday to Friday | 9 AM – 5 PM | Hybrid work model with 3 days in office
• Job type: Temporary18 months|Full-time
• Vacancy Status: This posting is for an existing vacancy.

Here’s why you should apply:

• Paid weekly accurate and on time
• Strong health and safety programs
• Medical and dental benefits once qualified
• Free training programs
• New and quicker onboarding process

Responsibilities:

Sales Planning & Go-to-Market Execution

• Coordinate and support key planning processes, including New Product Meetings (NPM), Collaborative Meetings, Major Releases, and Ready-to-Sell activities.
• Develop and deploy tools, resources, and communications that support sales execution.
• Manage sales bulletins, shared platforms, and sales toolkits to ensure teams have access to critical business information.
• Support annual Joint Business Planning (JBP) activities across multiple functions.

Brand & Customer Support

• Serve as the internal business partner for one of our client brands.
• Work with sales teams to identify performance gaps and develop action plans to support growth.
• Assist in executing brand priorities, channel strategies, and customer-specific initiatives.
• Develop customized solutions for key retail customers, including display programs and channel-specific offerings.
• Act as a sales resource and advisor to marketing teams.

Cross-Functional Collaboration

• Partner closely with sales, marketing, insights, finance, demand planning, supply chain, and revenue management teams.
• Participate in forecasting, S&OP, and business planning activities.
• Provide customers and channel insights to support strategic decision-making.
• Lead or contribute to special projects and process improvement initiatives.

Qualifications and Skills:

• Bachelor's degree in Business, Marketing, Commerce, or a related discipline.
• Minimum 3 years of experience in sales, marketing, customer development, trade marketing, or category management role within the Consumer Packaged Goods industry.
• Experience working with major Canadian retail customers.
• Proven ability to lead cross-functional projects from planning through execution.
• Experience managing complex workflows involving multiple stakeholders.
• Strong organizational, project management, and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Ability to manage multiple priorities in a fast‑paced environment.
• Willingness to travel as required for customer and company meetings.
• Manages Complexity
• Must be legally eligible to work, and reside in Canada

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

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