Customer Care Specialist: Orders, Invoicing & CRM

Swish-Maintenance; Oakville; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Company-paid Extended Health & Dental

RRSP contributions

EFAP

Employee discounts

Unlimited training & development

Job summary

Swish in Oakville, Ontario, is seeking a Customer Care Representative to handle inquiries, process orders, and support customers across phone and email channels.

You will use ERP/CRM systems, resolve issues, and coordinate with internal teams to ensure stock and timely deliveries, while maintaining accurate invoicing and reporting. Role offers competitive compensation, three weeks vacation, and a positive, people-first culture.

Qualifications

• 1–2 years’ experience in a customer-facing role.
• Strong communication and organizational skills.
• Proficiency with MS Excel.
• Experience with a CRM and sales tools is a plus.
• eCommerce experience is an asset.
• Attention to detail with invoicing and reporting.
• Professional telephone etiquette.

Responsibilities

• Develop and maintain strong relationships with assigned customers, acting as the first point of contact for any customer service needs
• Accurately take customer orders by email or telephone in an efficient manner
• Assist customers with online orders or questions related to Swish's website
• Proactively engage customers by discussing business needs and encouraging additional orders
• Develop knowledge of Swish's products to provide best-in-class solutions
• Handle complaints with timely, appropriate solutions and follow-up
• Ensure mailed orders are shipped with accurate invoicing/PO records
• Complete invoicing, billing, and reporting using ERP/CRM
• Communicate with teams to obtain stock to fill backorders
• Direct equipment service calls and provide status updates to customers
• Assist in the Clean-It-Centre or warehouse when needed

Skills

Customer-facing

MS Excel

CRM experience

eCommerce

Attention to detail

Telephone etiquette

Tools

MS Excel

CRM software

Job description

Swish in Oakville, Ontario, is seeking a Customer Care Representative to handle inquiries, process orders, and support customers across phone and email channels.

You will use ERP/CRM systems, resolve issues, and coordinate with internal teams to ensure stock and timely deliveries, while maintaining accurate invoicing and reporting. Role offers competitive compensation, three weeks vacation, and a positive, people-first culture.