Customer Care Representative

Swish Maintenance Limited; Dartmouth; Hybrid; CAD 39,000 - 47,000; Full time

Benefits offered by this job

Company-paid Extended Health & Dental

RRSP contributions

EFAP

Job summary

Swish Maintenance Limited in Dartmouth, NS is seeking a Customer Care Representative to create frictionless customer experiences. You will handle inquiries, resolve issues, and provide reliable product support, drawing on knowledge of Swish’s cleaning solutions and services.

The role requires 1–2 years in customer-facing roles, strong communication, and solid MS Excel and CRM familiarity. Competitive salary with benefits and a 3-week vacation are offered in a company that values integrity and

Qualifications

• 1-2 years’ experience in a customer-facing role.
• Basic customer service skills.
• Strong computer and technical skills including MS Excel.

Responsibilities

• Welcome and serve customers, identify needs, recommend products, and process invoices.
• Maintain strong relationships with customers and be the first point of contact for service needs.
• Accurately take orders by email or phone and assist with online orders.

Skills

Customer service

MS Excel

CRM experience

Multitasking

Telephone etiquette

Education

High School diploma

Tools

CRM software

Sales technologies

Job description

Join Swish as a Customer Care Representative

About Swish:

Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where they work and live are clean, safe, and hygienic. We are Canada’s source for high-quality cleaning supplies and equipment, offering professional-grade, environmentally responsible solutions tailored to our customers’ needs. Our product and service categories include: Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools & Powered Equipment, Safety, PPE, and more. At Swish, our people are at the heart of everything we do.

About the Role:

As a Customer Care Representative, your main responsibility is to create frictionless customer experiences. As the frontline liaison, you'll be handling inquiries, resolving issues, and providing reliable assistance. Your effective communication skills and a comprehensive understanding of Swish’s products will be key assets.

Key Responsibilities:

• Support the day-to-day operations of Swish’s retail store by welcoming and serving customers, identifying their needs, recommending appropriate products, processing and invoicing orders, and maintaining effective retail merchandising standards
• Develop and maintain strong relationships with assigned customers, acting as the first point of contact for any customer service needs
• Accurately take customer orders by email or telephone in an efficient manner
• Assist customers with online orders or questions related to Swish’s websiteProactively engage customers by reaching out to discuss and understand their business needs, encouraging additions to existing orders, and sharing information about new products
• Develop an extensive knowledge of Swish’s products and services in order to assist customers with best-in-class cleaning solutions
• When necessary, handle customer complaints by providing appropriate solutions or alternatives with realistic timelines and following up to ensure resolution was achieved
• Ensure mailed orders are shipped promptly with accurate record keeping of invoices and PO #s
• Complete invoicing, billing, and reporting
• Utilize ERP and CRM platforms with confidence
• Communicate with various teams and branches to obtain stock to fill backorders
• Respond to and direct equipment service calls and provide timely updates to customers on the status of repairs

What You Bring:

• High School diploma
• 1-2 years’ experience in a customer-facing role. Sales experience is considered an asset
• Basic customer service skills to confidently and accurately address customers’ needs
• Organizational and multitasking skills
• Strong computer and technical skills including experience with MS Excel
• Experience with a CRM and other sales technologies is considered an asset
• eCommerce experience considered an asset
• Attention to detail to accurately process invoices and reporting
• Professional demeanor and telephone etiquette

Job Details & What We Offer

A people-first company

• Membership in the Swish family — we treat our employees with integrity and have since 1956

The role

• Location: Dartmouth, NS
• Hours of Work: Monday to Friday – 8AM to 5PM
• Salary: Starting at $43,000 annually
• Variable compensation: Annual performance bonus eligibility
• Vacation: Starting at 3 weeks

Benefits from Day 1

• Company-paid Extended Health & Dental Care
• Company contributions to a Registered Retirement Savings Plan (RRSP)
• Employee & Family Assistance Program (EFAP)

Extras that matter

• Rewards & Recognition program that celebrates great work and meaningful contributions
• Access to hundreds of employee discounts across home, wellness, travel, fashion, and more
• Unlimited training and development with an industry-leading brand to help you grow your career

Role Information:

Existing vacancy