Customer Care Representative

Swish Maintenance Limited; Oakville; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Extended Health & Dental Care

RRSP contributions

EFAP

Rewards & Recognition program

Employee discounts

Unlimited training and development

Job summary

Swish Maintenance Limited in Oakville, Ontario is seeking a Customer Care Representative to deliver frictionless customer experiences. You will handle inquiries, process orders by phone or email, and provide reliable product information to support customers.

The role emphasizes proactive engagement, accurate invoicing and reporting, and collaboration with ERP/CRM systems. We offer a Monday-to-Friday schedule, starting salary of CAD 50,000 per year, and a comprehensive benefits package.

Qualifications

• High School diploma is required.
• 1-2 years in a customer-facing role.
• Basic customer service skills to address needs.
• Organizational and multitasking capabilities.
• Strong computer skills including MS Excel.
• CRM experience and other sales tech is an asset.
• eCommerce experience is an asset.
• Attention to detail and professional telephone etiquette.

Responsibilities

• Develop and maintain relationships with assigned customers as first contact for service needs.
• Accurately take customer orders by email or telephone.
• Assist customers with online orders or questions about the website.
• Proactively engage customers to discuss business needs and opportunities.
• Develop product knowledge to assist with best-in-class cleaning solutions.
• Handle complaints with appropriate solutions and timely follow-up.
• Ensure mailed orders are shipped promptly with accurate invoices and PO numbers.
• Complete invoicing, billing, and reporting.
• Utilize ERP and CRM platforms with confidence.
• Coordinate with teams to obtain stock for backorders.
• Respond to equipment service calls and update customers on repairs.
• Assist in the Swish retail store or warehouse when needed.

Skills

Customer-facing experience

Strong communication

Organizational multitasking

Telephone etiquette

Attention to detail

Education

High School diploma

Tools

MS Excel

CRM system

Job description

Join Swish as a Customer Care Representative

About Swish

Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where they work and live are clean, safe, and hygienic. We are Canada’s source for high-quality cleaning supplies and equipment, offering professional-grade, environmentally responsible solutions tailored to our customers’ needs. Our product and service categories include: Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools & Powered Equipment, Safety, PPE, and more. At Swish, our people are at the heart of everything we do.

About The Role

As a Customer Care Representative, your main responsibility is to create frictionless customer experiences. As the frontline liaison, you'll be handling inquiries, resolving issues, and providing reliable assistance. Your effective communication skills and a comprehensive understanding of Swish’s products will be key assets.

Key Responsibilities

• Develop and maintain strong relationships with assigned customers, acting as the first point of contact for any customer service needs
• Accurately take customer orders by email or telephone in an efficient manner
• Assist customers with online orders or questions related to Swish’s website
• Proactively engage customers by reaching out to discuss and understand their business needs, encouraging additions to existing orders, and sharing information about new products
• Develop an extensive knowledge of Swish’s products and services in order to assist customers with best-in-class cleaning solutions
• When necessary, handle customer complaints by providing appropriate solutions or alternatives with realistic timelines and following up to ensure resolution was achieved
• Ensure mailed orders are shipped promptly with accurate record keeping of invoices and PO #s
• Complete invoicing, billing, and reporting
• Utilize ERP and CRM platforms with confidence
• Communicate with various teams and branches to obtain stock to fill backorders
• Respond to and direct equipment service calls and provide timely updates to customers on the status of repairs
• Assist in the Clean-It-Centre (retail store) or warehouse when necessary

What You Bring

• High School diploma
• 1-2 years’ experience in a customer-facing role. Sales experience is considered an asset
• Basic customer service skills to confidently and accurately address customers’ needs
• Organizational and multitasking skills
• Strong computer and technical skills including experience with MS Excel
• Experience with a CRM and other sales technologies is considered an asset
• eCommerce experience considered an asset
• Attention to detail to accurately process invoices and reporting
• Professional demeanor and telephone etiquette

A People-first Company

Job Details & What We Offer

• Membership in the Swish family — we treat our employees with integrity and have since 1956

The role

• Location: Oakville, Ontario
• Hours of Work: Monday to Friday – 8AM to 5PM
• Salary: Starting at $50,000 annually
• Variable compensation: Annual performance bonus eligibility
• Vacation: Starting at 3 weeks

Benefits From Day 1

• Company-paid Extended Health & Dental Care
• Company contributions to a Registered Retirement Savings Plan (RRSP)
• Employee & Family Assistance Program (EFAP)

Extras that matter

• Rewards & Recognition program that celebrates great work and meaningful contributions
• Access to hundreds of employee discounts across home, wellness, travel, fashion, and more
• Unlimited training and development with an industry-leading brand to help you grow your career

Role Information

• New headcount

Equal Opportunity

Swish is an equal opportunity employer offering a competitive compensation and benefits package, along with excellent opportunities for professional development and advancement within a growing Canadian organization.

Accessibility & Accommodation

Swish is committed to providing an inclusive and accessible recruitment and workplace experience in accordance with applicable human rights and accessibility legislation across Canada. Accommodation is available upon request throughout the recruitment and selection process. Applicants requiring accommodation may contact Human Resources at any stage.

Pre-Employment Screening

Swish is committed to maintaining a safe and secure work environment. As a condition of employment, candidates will be required to complete background screening, including criminal record checks where permitted by law and where relevant to the position, or where required by client sites. For roles involving the operation of a company motor vehicle, a valid driver’s license and a satisfactory driver’s abstract will also be required.

AI Disclosure

Swish uses artificial intelligence technology to assist in the initial screening and assessment of applications. AI is used only as a support tool; no hiring decisions are made solely by automated systems. All final hiring decisions are made by a human. We are committed to a hiring process that maintains the highest integrity and prioritizes a fair, positive experience for every candidate.