Onsite Customer Response & CRM Specialist

Savaria

Brampton

On-site

CAD 40,000 - 54,000

Full time

4 days ago

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Job summary

Savaria is seeking an on-site Customer Response Specialist at the Brampton office. The role focuses on fielding customer inquiries, updating CRM leads, and coordinating with sales and marketing teams to ensure accurate lead management and timely responses.

Requirements include a university or college degree and 2 years in customer service, marketing, or retail. Proficiency in MS Word/Excel and CRM tools (Zoho/Salesforce) is valued; English is essential, French is a plus.

Qualifications

University or college graduate

Responsibilities

Field incoming calls and emails from prospective customers to provide information about the company and products
Ensure data integrity for leads in the CRM (Zoho)
Prepare summary reports using Excel, assist with reports for leads and web traffic
Assist with customer service issues and complaints to support a fast resolution by liaising with sales and dealer customers
Collate and send brochure and samples to dealers
Liaise with sales team to ensure lead allocations are accurate in the CRM
Conduct customer satisfaction survey research from time-to-time
Collaborate with marketing and provide feedback from end users
Support marketing activities such as website updates and responses to comments on social media or Google reviews
Assist with trade show coordination and events
Support Manager with growing the team's skills and contributions to success