Customer Care Representative

Swish-Maintenance; London; On-site; CAD 41,000 - 50,000; Full time

Benefits offered by this job

Extended Health & Dental Care

RRSP contributions

EFAP

Employee discounts

Job summary

Swish-Maintenance in London, Ontario is seeking a Customer Care Representative to create frictionless customer experiences, handle inquiries, resolve issues, and provide reliable product guidance.

You will take orders by email or phone, assist with online purchases, contribute to stock coordination, and use ERP/CRM systems to keep records accurate.

This Monday–Friday role offers CAD 45,000 starting salary, annual bonus eligibility, and three weeks of vacation.

Qualifications

• 1–2 years’ experience in a customer-facing role.
• Basic customer service skills to confidently address customers’ needs.

Responsibilities

• Welcome and serve customers in-store and identify needs.
• Recommend products, process and invoice orders, maintain merchandising standards.
• Develop relationships with customers and be first point of contact for service needs.
• Take orders by email or telephone efficiently.
• Assist customers with online orders and discuss business needs.
• Maintain knowledge of Swish products and services to assist customers.
• Handle complaints with appropriate solutions and follow-up.
• Ensure orders are shipped promptly with accurate invoicing/PO records.
• Complete invoicing, billing, and reporting.
• Use ERP and CRM platforms with confidence.
• Coordinate with teams to obtain stock for backorders.
• Respond to equipment service calls and provide updates.

Skills

Customer service experience

Sales experience

Tools

ERP software

CRM platforms

Job description

Posted Thursday, August 27, 2026 at 4:00 AM

Join Swish as a Customer Care Representative

About Swish:

Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where they work and live are clean, safe, and hygienic. We are Canada’s source for high-quality cleaning supplies and equipment, offering professional-grade, environmentally responsible solutions tailored to our customers’ needs. Our product and service categories include: Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools & Powered Equipment, Safety, PPE, and more. At Swish, our people are at the heart of everything we do.

About the Role:

As a Customer Care Representative, your main responsibility is to create frictionless customer experiences. As the frontline liaison, you'll be handling inquiries, resolving issues, and providing reliable assistance. Your effective communication skills and a comprehensive understanding of Swish’s products will be key assets.

Key Responsibilities:

• Support the day-to-day operations of Swish’s retail store by welcoming and serving customers, identifying their needs, recommending appropriate products, processing and invoicing orders, and maintaining effective retail merchandising standards
• Develop and maintain strong relationships with assigned customers, acting as the first point of contact for any customer service needs
• Accurately take customer orders by email or telephone in an efficient manner
• Assist customers with online orders or questions related to Swish’s websiteProactively engage customers by reaching out to discuss and understand their business needs, encouraging additions to existing orders, and sharing information about new products
• Develop an extensive knowledge of Swish’s products and services in order to assist customers with best-in-class cleaning solutions
• When necessary, handle customer complaints by providing appropriate solutions or alternatives with realistic timelines and following up to ensure resolution was achieved
• Ensure mailed orders are shipped promptly with accurate record keeping of invoices and PO #s
• Complete invoicing, billing, and reporting
• Utilize ERP and CRM platforms with confidence
• Communicate with various teams and branches to obtain stock to fill backorders
• Respond to and direct equipment service calls and provide timely updates to customers on the status of repairs

What You Bring:

• 1-2 years’ experience in a customer-facing role. Sales experience is considered an asset
• Basic customer service skills to confidently and accurately address customers’ needs

  Job Details & What We Offer

  A people-first company

  • Membership in the Swish family — we treat our employees with integrity and have since 1956

  The role

  • Hours of Work: Monday to Friday – 8AM to 5PM
  • Salary: Starting at $45,000 annually
  • Variable compensation: Annual performance bonus eligibility
  • Vacation: Starting at 3 weeks

  Benefits from Day 1

  • Company-paid Extended Health & Dental Care
  • Company contributions to a Registered Retirement Savings Plan (RRSP)
  • Employee & Family Assistance Program (EFAP)

  Extras that matter

  • Rewards & Recognition program that celebrates great work and meaningful contributions
  • Access to hundreds of employee discounts across home, wellness, travel, fashion, and more
  • Unlimited training and development with an industry-leading brand to help you grow your career

  Role Information:

  New headcount

  Equal Opportunity

  Swish is an equal opportunity employer offering a competitive compensation and benefits package, along with excellent opportunities for professional development and advancement within a growing Canadian organization.

  Accessibility & Accommodation

  Swish is committed to providing an inclusive and accessible recruitment and workplace experience in accordance with applicable human rights and accessibility legislation across Canada. Accommodation is available upon request throughout the recruitment and selection process. Applicants requiring accommodation may contact Human Resources at any stage.

  Pre-Employment Screening

  Swish is committed to maintaining a safe and secure work environment. As a condition of employment, candidates will be required to complete background screening, including criminal record checks where permitted by law and where relevant to the position, or where required by client sites. For roles involving the operation of a company motor vehicle, a valid driver’s license and a satisfactory driver’s abstract will also be required.

  AI Disclosure

  Swish uses artificial intelligence technology to assist in the initial screening and assessment of applications. AI is used only as a support tool; no hiring decisions are made solely by automated systems. All final hiring decisions are made by a human. We are committed to a hiring process that maintains the highest integrity and prioritizes a fair, positive experience for every candidate.