Customer Care Specialist: Growth & Support

Swish-Maintenance; London; On-site; CAD 41,000 - 50,000; Full time

Benefits offered by this job

Extended Health & Dental Care

RRSP contributions

EFAP

Employee discounts

Job summary

Swish-Maintenance in London, Ontario is seeking a Customer Care Representative to create frictionless customer experiences, handle inquiries, resolve issues, and provide reliable product guidance.

You will take orders by email or phone, assist with online purchases, contribute to stock coordination, and use ERP/CRM systems to keep records accurate.

This Monday–Friday role offers CAD 45,000 starting salary, annual bonus eligibility, and three weeks of vacation.

Qualifications

• 1–2 years’ experience in a customer-facing role.
• Basic customer service skills to confidently address customers’ needs.

Responsibilities

• Welcome and serve customers in-store and identify needs.
• Recommend products, process and invoice orders, maintain merchandising standards.
• Develop relationships with customers and be first point of contact for service needs.
• Take orders by email or telephone efficiently.
• Assist customers with online orders and discuss business needs.
• Maintain knowledge of Swish products and services to assist customers.
• Handle complaints with appropriate solutions and follow-up.
• Ensure orders are shipped promptly with accurate invoicing/PO records.
• Complete invoicing, billing, and reporting.
• Use ERP and CRM platforms with confidence.
• Coordinate with teams to obtain stock for backorders.
• Respond to equipment service calls and provide updates.

Skills

Customer service experience

Sales experience

Tools

ERP software

CRM platforms

Job description

Swish-Maintenance in London, Ontario is seeking a Customer Care Representative to create frictionless customer experiences, handle inquiries, resolve issues, and provide reliable product guidance.

You will take orders by email or phone, assist with online purchases, contribute to stock coordination, and use ERP/CRM systems to keep records accurate.

This Monday–Friday role offers CAD 45,000 starting salary, annual bonus eligibility, and three weeks of vacation.