CRM & Campaign Systems Manager: Donor Data & Automation

Cystic Fibrosis Canada / Fibrose kystique Canada; Canada; On-site; CAD 90,000 - 130,000; Full time

Job summary

Cystic Fibrosis Canada is seeking a Manager for CRM & Campaign Systems to lead health, integration, and continuous improvement of our CRM and campaign platform ecosystem, including Raiser’s Edge, RE NXT, Engaging Networks, Omatic, and CrowdChange. You will oversee donor processing, data quality, and system hygiene while shaping the platform roadmap in collaboration with cross-functional teams.

This role drives automation, reporting, and insights to support fundraising and engagement across

Qualifications

• 5+ years of experience in CRM administration, data platforms, or donor management.
• 2+ years of experience supervising staff or leading an operational team.
• Strong knowledge of fundraising platforms such as Raiser’s Edge, RE NXT, Engaging Networks, Omatic, or CrowdChange.
• Experience configuring, troubleshooting, and improving integrated systems that support fundraising, engagement, data, reporting, and constituent management.
• Post-secondary education in a related field, or equivalent experience.

Responsibilities

• Oversee donor processing, exception handling, reconciliation support, data quality review, and handoffs with Finance, fundraising, and data teams.
• Own and administer CF Canada’s CRM and campaign platforms, including Raiser’s Edge, RE NXT, Engaging Networks, Omatic, CrowdChange, event tools, and related systems.
• Build, maintain, troubleshoot, and improve integrations, automations, imports, exports, file transfers, and data synchronization processes.
• Translate business needs into practical system changes, configuration updates, tool enhancements, solution options, and technical recommendations.
• Partner with fundraising and operations teams to support clean campaign data capture, usable segmentation, reliable lists, and stronger insight.
• Maintain documentation for configurations, integrations, access settings, vendor dependencies, change records, troubleshooting steps, and recurring processes.
• Coordinate with vendors, implementation partners, managed service providers, and internal stakeholders to resolve platform and integration issues.
• Collaborate with IDST, Donor Processing, Data Operations, fundraising, Finance, IT, vendors, and other stakeholders to align tools with business needs.

Skills

CRM administration

Data platforms

Systems integration

Donor processing

Vendor management

Excel

Communication

Problem solving

Education

Post-secondary education in a related field, or equivalent experience

Tools

Raiser’s Edge

RE NXT

Engaging Networks

Omatic

CrowdChange

Event tools

Job description

Cystic Fibrosis Canada is seeking a Manager for CRM & Campaign Systems to lead health, integration, and continuous improvement of our CRM and campaign platform ecosystem, including Raiser’s Edge, RE NXT, Engaging Networks, Omatic, and CrowdChange. You will oversee donor processing, data quality, and system hygiene while shaping the platform roadmap in collaboration with cross-functional teams.

This role drives automation, reporting, and insights to support fundraising and engagement across