AI-Driven CRM Platforms & Data Governance Leader

SickKids Foundation; Toronto; Hybrid; CAD 99,297 - 142,739; Full time

Benefits offered by this job

Flex benefits

Tuition reimbursement

Flexible work arrangements

Pension plan

Parental top-up

Job summary

SickKids Foundation is seeking an Associate Director, CRM Platforms & Data Governance to lead the CRM/fundraising ecosystem, ensuring reliability, security, and scalable governance. You will drive modernization, data stewardship, and AI-enabled improvements across donor data and transactions.

In this hands-on leadership role, collaborate with IMT, Fundraising Ops, Finance, Digital, and Cybersecurity to align platforms with enterprise goals, while building a high-performing team focused on impact

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Systems, Data Management, or a related field; an advanced degree or certification is an asset.
• Eight to ten years of progressive experience leading enterprise CRM, fundraising, or constituent relationship platforms.
• Demonstrated experience delivering a major CRM implementation, replacement, or modernization.
• Strong knowledge of platform product management, donor data governance, and gift processing / payment operations.
• Working knowledge of cloud platforms, APIs, data platforms, cybersecurity, privacy, and enterprise architecture.
• Applied experience using automation and AI to improve workflows, data quality, and outcomes.
• Proven ability to translate enterprise priorities into roadmaps, delivery plans, and measurable results.

Responsibilities

• Own CRM platform product ownership, modernization, and delivery across the fundraising ecosystem.
• Lead platform delivery through governed intake, releases, and transition to steady-state operations.
• Define data ownership, quality standards, and governance across donor, gift, and relationship data.
• Oversee payment capabilities, reconciliation, and transaction integrity with Finance and Ops.
• Drive automation and AI opportunities to improve productivity and donor experience.

Skills

CRM platforms

Data governance

Enterprise product management

Vendor management

Stakeholder engagement

Team leadership

Education

Bachelor’s degree in Information Technology / Computer Science / Data Management

Tools

Cloud platforms

APIs

Data integration

Job description

SickKids Foundation is seeking an Associate Director, CRM Platforms & Data Governance to lead the CRM/fundraising ecosystem, ensuring reliability, security, and scalable governance. You will drive modernization, data stewardship, and AI-enabled improvements across donor data and transactions.

In this hands-on leadership role, collaborate with IMT, Fundraising Ops, Finance, Digital, and Cybersecurity to align platforms with enterprise goals, while building a high-performing team focused on impact