Donor Data & CRM Specialist – Raiser's Edge

Doctors Without Borders/Médecins Sans Frontières (MSF) Canada; Toronto; On-site; CAD 69,969 - 85,518; Full time

Job summary

A humanitarian organization in Toronto is looking for a Fundraising Database Officer to manage fundraising systems and enhance donor relationships. The ideal candidate will have strong database administration skills, CRM expertise (especially with Raiser’s Edge), and the ability to communicate technical concepts effectively. This full-time role involves managing data quality, resolving issues, and ensuring compliance with fundraising regulations. Candidates should demonstrate commitment to MSF Principles and hold proficiency in English.

Qualifications

• Demonstrated experience in database administration and proficiency with query building, importing, exporting and reporting.
• Advanced knowledge of CRM systems (especially Raiser’s Edge).
• Ability to communicate technical information to diverse audiences.
• Ability to develop, implement, refine, and document processes.
• High proficiency in MS Office software including Word and Excel.
• Knowledge of tax receipting regulation.
• Commitment to MSF Principles and cross-cultural awareness.
• Proficiency in verbal and written English.

Responsibilities

• Serve as a subject matter expert on CRM and fundraising systems.
• Enhance customer/donor relationships by utilizing CRM.
• Troubleshoot and provide resolution options for issues.
• Manage data hygiene and support data cleanup projects.
• Monitor data flow and reconcile differences between systems.
• Ensure proper functioning of systems and adherence to business rules.

Skills

Database administration

CRM systems proficiency

Technical communication

Process development

MS Office software

Fundraising knowledge

Commitment to MSF Principles

English proficiency

Tools

Raiser’s Edge

Excel

Job description

A humanitarian organization in Toronto is looking for a Fundraising Database Officer to manage fundraising systems and enhance donor relationships. The ideal candidate will have strong database administration skills, CRM expertise (especially with Raiser’s Edge), and the ability to communicate technical concepts effectively. This full-time role involves managing data quality, resolving issues, and ensuring compliance with fundraising regulations. Candidates should demonstrate commitment to MSF Principles and hold proficiency in English.