Senior Director, Donor Growth and Engagement

CNIB; Toronto; Hybrid; CAD 150,000 - 210,000; Full time

Job summary

CNIB Foundation is seeking a Senior Director, Donor Growth and Engagement to lead national donor growth and engagement strategies, driving acquisition, retention, stewardship and sustainable revenue across the donor lifecycle.

The role emphasizes digital outreach, data-driven optimization, and cross-functional leadership within CNIB's Marketing team, with hybrid work arrangement in Toronto.

Qualifications

• Minimum 10 years of progressive leadership in fundraising, donor engagement, revenue marketing, and customer growth.
• 5+ years managing teams, including direct leadership of managers and high-performing functions.
• Track record of growing donor and customer revenue via acquisition, retention and loyalty.
• Experience with recurring revenue streams (monthly giving, subscriptions, or loyalty programs).
• Experience with CRM systems, donor databases, and fundraising operations.

Responsibilities

• Develop and execute CNIB's national donor growth strategy across the donor lifecycle.
• Establish annual and multi-year donor revenue plans, targets and growth priorities.
• Drive a multi-channel marketing approach to maximize ROI and donor value.
• Build relationships with internal teams and external partners to align donor communications with CNIB's brand.
• Lead, coach and build teams across monthly giving, one-time giving, gift management, donor insights and prospect research.
• Advance donor data, segmentation and performance insights to strengthen campaigns.
• Set KPIs, dashboards and reporting to monitor revenue, retention, acquisition cost and ROI.
• Lead budget planning, forecasting and resource allocation for the donor growth portfolio.

Job description

CNIB Foundation is a national, community-based charity that has empowered Canadians impacted by blindness to live the lives they choose since 1918. CNIB delivers innovative programs and powerful advocacy that empower people impacted by blindness to live their dreams and tear down barriers to inclusion. Our work as a blind foundation is powered by a network of volunteers, donors and partners from coast to coast to coast.

CNIB provides free programs and services that help people who are blind or partially sighted build independence, pursue their goals, and participate fully in life. From guide dogs and technology training to employment support, recreation, education, and community connection, CNIB empowers people to live, learn, work, and play without limits.

As a senior leader within CNIB's Marketing team, the Senior Director, Donor Growth and Engagement leads national donor growth and engagement strategies that drive acquisition, retention, stewardship and sustainable revenue growth. The role carries strategic leadership and financial accountability for a key revenue generating portfolio, using performance insights, donor data and market trends to maximize opportunities across the donor lifecycle.

This is an opportunity to take CNIB's individual fundraising to the next level and attract a new generation and mix of constituencies to support the cause. This will include increasing digital outreach and modernizing approaches to the market. We are therefore seeking someone who loves to experiment and to utilize data and information for continuous improvement.

Responsibilities:

• Develop and execute CNIB's national donor growth strategy across the donor lifecycle, including acquisition, stewardship, retention, reactivation and upgrading.
• Establish annual and multi-year donor revenue plans, performance targets and growth priorities.
• Drive a multi-channel marketing approach, including face-to-face fundraising, digital, direct mail, SMS and email, to maximize ROI and long-term donor value.
• Build trusted, impactful relationships with cross-functional internal colleagues and senior leaders, and external partners, vendors, and agencies to ensure donor communication is disseminated with full alignment with CNIB's brand and mission.
• Lead, coach and build high-performing teams across monthly giving, one-time giving, gift management, donor insights, donor care and prospect research.
• Advance donor data, segmentation and performance insight practices to strengthen campaign performance and fundraising outcomes.
• Establish KPIs, dashboards and reporting practices to monitor revenue, retention, acquisition cost and campaign ROI.
• Lead budget planning, forecasting and resource allocation for the donor growth and engagement portfolio.
• Minimum 10 years of progressive leadership experience in fundraising, donor engagement, revenue marketing, customer growth, loyalty or client lifecycle management.
• 5+ years managing teams, including direct leadership of managers and development of high-performing functions.
• Track record of growing donor, customer or client revenue through acquisition, retention, stewardship, loyalty, segmentation and campaign optimization.
• Experience building, growing and optimizing recurring revenue streams, including monthly giving, subscription, membership or loyalty programs.
• Experience with CRM systems, donor databases, marketing automation tools, analytics platforms and fundraising operations.

See Position Details linked above for a comprehensive overview of the key responsibilities of and qualifications for the Senior Director, Donor Growth and Engagement role.

Location: Toronto, ON (Hybrid)

DRiWaterstone Human Capital is proud to lead this search on behalf of the CNIB Foundation.