Fundraising Coordinator

National Council of Canadian Muslims; Toronto; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

The National Council of Canadian Muslims (NCCM) is seeking a Fundraising Coordinator to support the Development Department's day-to-day operations, focusing on donor data, CRM management, outreach, inbox management, dashboards and donation tracking.

The Coordinator works closely with the Fundraising Operations Manager to ensure core fundraising operations are completed accurately, consistently and on time, while providing additional support across campaigns, stewardship, grants, events and other

Qualifications

• Post-secondary education in business administration, accounting, finance or a related field (or equivalent experience).
• Experience with CRM systems and donation/payment platforms.
• Strong organizational, analytical, and communication skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Ability to work independently while supporting a collaborative team environment.

Responsibilities

• Donor Data & Lists: Segment and prepare donor lists for campaigns, outreach, stewardship and events; maintain accurate donor information and perform data clean-up.
• CRM Management: Maintain donor records, support data entry, reconciliation, data clean-up and CRM improvements.
• Donor Calls & Outreach: Conduct outbound donor calls, record outcomes, and escalate issues as needed.
• Development Inbox: Monitor inbox and respond to routine donor questions; follow up on receipts, payments and cancellations.
• Dashboards & Tracking: Maintain dashboards and tracking sheets; prepare reports and flag delays or unusual activity.
• Fundraising Campaigns: Support campaigns with donor lists, data entry, reporting and outreach.
• Donor Stewardship: Complete stewardship activities including acknowledgments and follow-ups.
• Grants & Reporting: Support grant administration and reporting accuracy.
• Events & Fundraisers: Support events through lists, invites, RSVP tracking and CRM updates.
• Partnerships & MOUs: Coordinate MOUs tracking deliverables and deadlines.
• Volunteer Support: Assist with volunteer recruitment and tracking.
• General Development Support: Assist across campaigns and administrative priorities.

Skills

Organizational skills

Analytical skills

Communication skills

Education

Post-secondary education in business administration, accounting, finance or related field

Tools

CRM systems

Donation platforms

Job description

The Fundraising Coordinator supports the day-to-day operations of NCCM’s Development Department, with a primary focus on donor data, CRM management, donor outreach, inbox management, dashboards and donation tracking.

The Coordinator works closely with the Fundraising Operations Manager to ensure core fundraising operations are completed accurately, consistently and on time, while providing additional support across campaigns, stewardship, grants, events and other Development initiatives as needed.

Department: Development
Reports to: Fundraising Operations Manager
Location: GTA
Employment Type: Full-time

Key Responsibilities

Donor Data & Lists
Segment and prepare donor lists for campaigns, outreach, stewardship and events. Maintain accurate donor information, complete CRM updates and uploads, identify data issues and support data clean-up, LYBUNT, SYBUNT and retention exercises.

CRM Management
Maintain accurate and organized donor records in NCCM’s CRM. Support data entry, uploads, reconciliation with Fundraise Up and CCHF records, data clean-up and implementation of CRM improvements

Donor Calls & Outreach
Conduct assigned outbound donor calls using approved lists and scripts. Record call outcomes, donor feedback, commitments and follow-ups, and elevate opportunities or concerns to the Fundraising Operations Manager.
Development Inbox
Monitor the Development inbox and respond to routine donor questions using approved information and templates. Follow up on donation issues, receipts, payments and cancellations, and elevate complex matters as required.

Dashboards & Tracking
Maintain Development dashboards and tracking sheets covering donor outreach, campaigns, pledges, stewardship and other fundraising activity. Prepare routine reports and flag missing information, delays or unusual activity.
Fundraising Campaigns
Support campaign execution through donor lists, tracking, data entry, reporting, communications, donor outreach, calls, stewardship and post-campaign data clean-up.

Donor Stewardship
Complete assigned stewardship activities, including acknowledgements, follow-ups and donor communications. Support new, recurring, mid-level and lapsed donor stewardship, retention and reactivation activities.

Grants & Reporting
Support grant administration by maintaining trackers and deadlines, gathering information for reports and ensuring grant-related records are organized and up to date.

Events & Fundraisers
Support Development events, fundraisers, townhalls, advocacy days and other activities through donor lists, invitations, RSVP tracking, registration, data collection, event follow-up and CRM updates.

Partnerships & MOUs
Support administrative coordination of MOUs and partnership agreements by tracking deliverables, deadlines and follow-ups and maintaining organized records.

Volunteer Support
Assist with Development volunteer recruitment, orientation, onboarding, assignments and tracking for campaigns, events, donor outreach and other activities.

General Development Support
Provide additional support to the Fundraising Operations Manager and Director of Development across fundraising campaigns, donor research, community mobilization, communications, reporting, events, stewardship and administrative priorities based on departmental needs.

Qualifications

– Post-secondary education in business administration, accounting, finance or a related field (or equivalent experience).

– Experience with CRM systems and donation/payment platforms.

– Strong organizational, analytical, and communication skills.

– Ability to maintain confidentiality and handle sensitive information with discretion.

– Ability to work independently while supporting a collaborative team environment.