Counter Sales & Customer Relations Pro

Bartle & Gibson Co.; Wetaskiwin; Hybrid; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Company paid benefits

EFAP

Profit sharing

RRSP match

Personal Milestone Recognition Program

Perkopolis Partnership

Safety shoe reimbursement

Employee Referral Bonus Program

Employee discounts on plumbing, HVAC,

Electrical and heating products

Job summary

Bartle & Gibson Co. in Wetaskiwin, Canada, is seeking a customer service oriented team member to provide exceptional service at the counter and over the phone.

You will respond to inquiries, process orders, source materials when out of stock, build lasting relationships with customers, and support merchandising and knowledge sharing about plumbing, HVAC and electrical products. Final candidates undergo screening.

Qualifications

• Minimum of two years customer service experience.
• Knowledge of Plumbing, HVAC or Electrical products is an asset but not required.

Responsibilities

• Providing exceptional customer service at the counter and over the phone.
• Responding to inquiries and processing orders in the system.
• Sourcing materials for customers when not in stock.
• Developing and maintaining positive customer relationships.
• Handling returns as required.
• Merchandising and showcasing products.
• Contacting current customers and identifying new products and potential up-selling.
• Maintaining knowledge base on current products and learning about new products.
• Providing product information, pricing quotations, and follow-up on quotes.
• Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service.
• Working closely with others to ensure customer needs are met.

Skills

Customer service excellence

Relationship building

Organizational skills

Time management

Team player

Fast-paced environment adaptability

Job description

Bartle & Gibson Co. in Wetaskiwin, Canada, is seeking a customer service oriented team member to provide exceptional service at the counter and over the phone.

You will respond to inquiries, process orders, source materials when out of stock, build lasting relationships with customers, and support merchandising and knowledge sharing about plumbing, HVAC and electrical products. Final candidates undergo screening.