Conversion Consultant

Roman Health Pharmacy LLC; Westmount; On-site; CAD 81,000 - 99,000; Full time

Job summary

Roman Health Pharmacy LLC is looking for a Conversion Consultant in Montreal. The role focuses on guiding clients through software transitions, ensuring accurate data mapping, and optimizing implementation processes. Ideal candidates will have experience in payroll processing and exceptional interpersonal skills.

This position requires a methodical approach and data-savvy problem-solving abilities. The work arrangement is hybrid, with three fixed days in the office: Monday, Tuesday, and Thursday.

Qualifications

• 1+ years of payroll processing, tax, or benefits administration experience.
• Experience in software implementations or system conversions is highly preferred.
• Exceptional interpersonal skills with a proven ability to handle multiple projects.

Responsibilities

• Own the client journey from legacy system to go-live.
• Analyze, validate, and troubleshoot client data for accurate system setup.
• Partner with technical teams to resolve setup discrepancies.

Skills

Payroll processing

Tax administration

Benefits administration

Excel skills

Interpersonal skills

Job description

The Opportunity

Join a fast-growing organization driven by strategic acquisitions! As a Conversion Consultant, you will own the critical "go-live" phase, transitioning newly acquired clients from legacy systems onto our core processing platform. If you are a methodical, data-savvy problem solver who loves translating complex data and guiding clients through major software transitions, this is your next step.

• Compensation: $90,000 CAD / year

• Work Arrangement: Hybrid (3 fixed days in office: Monday, Tuesday, and Thursday)

• Location: 4269 St Catherine West, Westmount, Canada

What You'll Do (The Core Focus)

• Lead the Transition: Own the client journey from legacy system to go-live, setting expectations, delivering system training, and running initial payrolls.

• Master Data Mapping: Analyze, validate, and troubleshoot client data from various formats (text, CSV) to ensure 100% accurate system setup.

• Solve Complex Problems: Partner with internal technical teams to resolve setup discrepancies, mitigate deployment risks, and optimize implementation processes.

• Deliver Clean Cutovers: Conduct gap analyses between old and new systems to advise clients on workflow changes before handing them off to the ongoing service team.

What You Bring

• Experience: 1+ years of payroll processing, tax, or benefits administration experience. Prior experience in software implementations or system conversions is highly preferred.

• Data & Tech Skills: Intermediate to advanced Excel skills with a thorough, analytical mindset. Comfortable typing at least 35 WPM.

• Client-Facing Power: Exceptional interpersonal skills with a proven ability to manage multiple concurrent projects and handle customer de-escalations smoothly.