Client Implementation Specialist

Roman Health Pharmacy LLC; Westmount; On-site; CAD 75,000 - 82,500; Full time

Job summary

Roman Health Pharmacy LLC is seeking a Client Implementation Specialist in Westmount, Canada. This hybrid role involves guiding new clients through HRIS setup and managing their onboarding journey to ensure satisfaction.

The ideal candidate has over 3 years of experience in HR/Payroll Outsourcing, is proficient with HRIS platforms, and possesses strong analytical skills. You'll also facilitate client payrolls and provide necessary software training.

Qualifications

• 3+ years of experience in HR/Payroll Outsourcing or PEO.
• Hands-on proficiency with HRIS and CRM platforms.
• Strong analytical and time-management skills.

Responsibilities

• Architect and execute implementation project plans for client accounts.
• Complete client shell configurations and create custom dashboards.
• Run initial client payrolls and provide software training.

Skills

HRIS platforms

Project management

Analytical skills

Tools

CRM systems

Payroll software

Job description

The Opportunity

Make the first impression count. As a Client Implementation Specialist, you are a new client's primary point of contact and strategic partner during their onboarding journey. You will guide them through HRIS setup, run their first payrolls, and ensure long-term satisfaction on our platform.

• Compensation: $75,000 – $82,500 CAD / year

• Work Arrangement: Hybrid (3 fixed days in office: Monday, Tuesday, and Thursday)

• Location: 4269 St Catherine West, Westmount, Canada

What You'll Do (The Core Focus)

• Own the Onboarding: Architect and execute implementation project plans for multiple concurrent client accounts.

• Build the Infrastructure: Complete client shell configurations and create custom dashboards within our Prism HRIS.

• Consult & Problem-Solve: Analyze a client's payroll, HR, and benefit needs to recommend and implement tailored software solutions.

• Bridge the Gap: Run initial client payrolls, provide software training, and act as the core liaison between sales, internal stakeholders, and the client.

• Track Milestones: Maintain real-time accurate data within our CRM (Client Space) to guarantee a seamless transition to the regular service model.

What You Bring

• Industry Knowledge: 3+ years of related experience specifically within the HR/Payroll Outsourcing or PEO industry.

• Systems Expertise: Hands-on proficiency with HRIS platforms, CRMs, and core payroll/tax subject matter.

• Project Management: Strong analytical and time-management skills to lead clients through complex technical timelines.