Contract Donor Relations & Fundraising Assistant

Mission Services of Hamilton; Hamilton; Hybrid; CAD 26,000 - 37,000; Full time

Job summary

Mission Services of Hamilton is seeking a Resource Development Assistant to support donor relations and administrative duties during the holiday season. Based in Hamilton, ON, you will help ensure a positive donor experience and efficient fundraising operations.

The role involves donor communications, gift processing in Raiser's Edge/RENXT, and maintaining receipts and reports. Prior nonprofit fundraising exposure and proficiency with Excel/Word/Outlook are preferred.

Qualifications

• Secondary school diploma in administration, fundraising, or related field.
• 1–3 years of experience with Raiser's Edge/RENXT or similar database.
• Experience working with donors in a non-profit environment preferred.
• Working knowledge of Excel, Word and Outlook.

Responsibilities

• Provide professional and friendly support to donors and supporters.
• Communicate with donors over the phone (accept donations, thank you calls, verify information).
• Greet and thank donors dropping off donations in person.
• Answer phone inquiries or redirect calls as needed.
• Process and enter gifts into Raiser's Edge/RENXT.
• Create and mail donation receipts and thank you letters.
• Create and track Purchase Orders.
• Support the Resource Development with other tasks as assigned.
• Follow health and safety policies at all times.

Skills

Donor relations

Administrative support

Communication skills

Education

Secondary school diploma in administration, Fundraising or related field

Tools

Raiser's Edge/RENXT

Excel

Word

Outlook

Job description

Mission Services of Hamilton is seeking a Resource Development Assistant to support donor relations and administrative duties during the holiday season. Based in Hamilton, ON, you will help ensure a positive donor experience and efficient fundraising operations.

The role involves donor communications, gift processing in Raiser's Edge/RENXT, and maintaining receipts and reports. Prior nonprofit fundraising exposure and proficiency with Excel/Word/Outlook are preferred.