Reception/Fundraising Assistant

Miles Employment Group; Vancouver; On-site; CAD 33,000 - 44,000; Full time

Job summary

Miles Employment Group is assisting a Vancouver-based nonprofit in hiring a Reception/Gift Processing Assistant for a fixed-term contract. You will process donations, issue CRA-compliant receipts, and maintain donor records in Salesforce, reporting to the Gift Processing team.

The role emphasizes accuracy, attention to detail, and excellent communication, with front-desk support as needed and a strong emphasis on donor service during a busy giving season.

Qualifications

• High-volume transaction processing with accuracy.
• Strong organizational skills; ability to manage multiple priorities.
• Effective verbal and written communication.
• Proactive customer service and collaborative team work.
• MS Office proficiency; Salesforce is an asset.
• Knowledge of CRA receipting rules is an asset.

Responsibilities

• Prepare donation information received by mail for processing, including sorting and scanning mail into internal systems.
• Receive and process cash, cheque, credit card, and wire transfer donations in accordance with policies and procedures.
• Prepare cash and cheques for bank deposit and process credit card payments while maintaining cash controls.
• Enter gift details into batches and commit gifts into the organization's CRM, ensuring accurate documentation and timely follow-up.
• Issue tax receipts in accordance with CRA rules, regulations, and guidelines.
• Process monthly donor giving program payments, including updates to gift records and payment methods.
• Reconcile monthly gift records and follow up with donors on declined payments by phone or email.
• Support data quality initiatives to keep donor and gift information complete and accurate.
• Provide occasional front desk coverage and related administrative support.

Skills

Attention to detail

Organizational skills

Communication skills

Customer service

MS Office proficiency

Salesforce (asset)

CRA receipting knowledge (asset)

Tools

Salesforce

Microsoft Office

Job description

WE'RE HIRING

Reception/Fundraising Assistant

Contract Position | October 6, 2026 – January 15, 2027 | $27.80/hour

Miles HR is recruiting on behalf of our client, a Vancouver-based non-profit organization, for a Reception/Gift Processing Assistant to join their fundraising team on a fixed-term contract. This is a great opportunity for a detail-oriented professional with donation or transaction-processing experience to support a high-impact fundraising organization through a busy giving season.

About the Role

Reporting to the Gift Processing team, the successful candidate will play a key role in accurately and efficiently processing donations, ensuring donors receive timely acknowledgement and CRA-compliant tax receipts, and maintaining the integrity of donor records in the organization's CRM (Salesforce).

Key Responsibilities

• Prepare donation information received by mail for processing, including sorting and scanning mail into internal systems.
• Receive and process cash, cheque, credit card, and wire transfer donations in accordance with policies and procedures.
• Prepare cash and cheques for bank deposit and process credit card payments while maintaining cash controls.
• Enter gift details into batches and commit gifts into the organization's CRM, ensuring accurate documentation and timely follow-up.
• Issue tax receipts in accordance with Canada Revenue Agency (CRA) rules, regulations, and guidelines.
• Process monthly donor giving program payments, including updates to gift records and payment methods.
• Reconcile monthly gift records and follow up with donors on declined payments by phone or email.
• Support data quality initiatives to keep donor and gift information complete and accurate.
• Provide occasional front desk coverage and related administrative support.

What You Bring

• Ability to process a high volume of transactions with strong attention to detail and accuracy.
• Strong organizational skills and the ability to manage multiple, changing priorities under tight timeframes.
• Effective verbal and written communication skills.
• Proactive, responsible customer service approach and a collaborative, team-oriented working style.
• Proficiency with Microsoft Office; experience with Salesforce is an asset.
• Working knowledge of CRA receipting rules and regulations is an asset.

Contract Details

• Duration: October 6, 2026 – January 15, 2027
• Compensation: $27.80 per hour
• Location: Vancouver, BC