Donor Relations Assistant

Mission Services of Hamilton; Hamilton; Hybrid; CAD 26,000 - 37,000; Full time

Job summary

Mission Services of Hamilton is seeking a Resource Development Assistant to support donor relations and administrative duties during the holiday season. Based in Hamilton, ON, you will help ensure a positive donor experience and efficient fundraising operations.

The role involves donor communications, gift processing in Raiser's Edge/RENXT, and maintaining receipts and reports. Prior nonprofit fundraising exposure and proficiency with Excel/Word/Outlook are preferred.

Qualifications

• Secondary school diploma in administration, fundraising, or related field.
• 1–3 years of experience with Raiser's Edge/RENXT or similar database.
• Experience working with donors in a non-profit environment preferred.
• Working knowledge of Excel, Word and Outlook.

Responsibilities

• Provide professional and friendly support to donors and supporters.
• Communicate with donors over the phone (accept donations, thank you calls, verify information).
• Greet and thank donors dropping off donations in person.
• Answer phone inquiries or redirect calls as needed.
• Process and enter gifts into Raiser's Edge/RENXT.
• Create and mail donation receipts and thank you letters.
• Create and track Purchase Orders.
• Support the Resource Development with other tasks as assigned.
• Follow health and safety policies at all times.

Skills

Donor relations

Administrative support

Communication skills

Education

Secondary school diploma in administration, Fundraising or related field

Tools

Raiser's Edge/RENXT

Excel

Word

Outlook

Job description

Full Time Contract [Vacation Payout] Central Admin Hamilton, ON, CA

10 days ago Requisition ID: 1071

Community Relations and Resource Development Department

Resource Development Assistant

Full-Time, Contract (3 months contract)

1 Position

Hourly Wage: $22.75

Posting No. MS0678

POSITION SUMMARY :

The Resource Development Assistant will assist with donor relations and administrative functions within the Community Relations and Resource Development Department during the holiday season, helping ensure a positive donor experience and the efficient operation of fundraising activities.

KEY RESPONSIBILITIES:

• Provide professional and friendly support to donors and supporters of Mission Services of Hamilton.
• Communicate with donors over the phone (accepting donations, making thank you calls and verifying information).
• Greet and thank donors who are dropping off donations in person
• Answer phone inquiries or redirect calls as needed
• Open, sort and process incoming and outgoing mail
• Process and Enter gifts into Raiser’s Edge/ RENXT
• Create and mail donation receipts and thank you letters
• Create and track Purchase Orders
• Support the Resource Development with other tasks as assigned
• Work safely, identify and report any health and safety concerns to management, and follow Mission Services’ workplace health and safety policies and procedures at all times

QUALIFICATIONS:

• Preference for secondary school diploma in administration, Fundraising or related field
• One to three (1-3) years of experience working in Raiser’s Edge/RENXT or similar database preferred
• Preference for experience working with donors in a non-profit environment
• Working knowledge of Excel, Word and Outlook

HOURS OF WORK :

• Monday to Friday , with the ability to attend occasional Mission Services’ events and functions outside of regular working hours.

REQUIREMENTS:

• Proof of Negative Two-Step Tuberculosis Skin Test

At Mission Services of Hamilton, we value diversity in our employees, and we work from an anti-racism/anti-oppression framework and strive for equity and inclusion.

We strive to foster an organization that reflects the diversity of the community we serve and welcome applications

from all qualified candidates. We encourage applications from individuals from underserved and underrepresented

cultural and racial communities, from First Nations Inuit and Metis communities, Two-Spirit, LGBTQIA+

communities, people living with disabilities, and those with lived experience of abuse, food insecurity, homelessness,

mental health difficulties and addictions.

Mission Services is also committed to developing an inclusive, barrier-free selection process and work environment.

We thank all applicants, however, only those candidates selected for an interview will be contacted. If contacted,

please advise us if you require any accommodation measures to ensure you will be interviewed in a fair and

equitable manner. Information received relating to accommodation requests will be treated with confidentiality.

We are committed to a fair and transparent hiring process. While our recruitment system may use AI‑assisted tools to help screen applications, final decisions are made by our recruitment team, and all applications receive human review.