Donations Processing Clerk

Altis; Vancouver; On-site; CAD 21,000 - 26,000; Full time

Job summary

Altis in Vancouver, BC seeks a Donations Processing Clerk for a seasonal window from November 2 to January 15, with potential extension or permanency depending on business needs. You will sort, batch, scan, and enter donor details into Raiser's Edge, respond to donor inquiries with empathy, and support seasonal administrative tasks while keeping information accurate and confidential.

Ideal candidates have 1+ year in data entry or customer service, strong attention to detail, and comfort learning

Qualifications

• Minimum 1 year in data entry, admin, or customer service.
• Excellent data entry speed and accuracy with detail orientation.
• Professional communication, customer-focused approach.
• Experience with Raiser's Edge required; Luminate Online a plus.
• Willingness to learn new systems in a busy environment.

Responsibilities

• Process incoming donations: sort, batch, scan, and enter donor data into Raiser's Edge.
• Answer donor inquiries via phone with professionalism and empathy.
• Provide courteous service when responding to donor calls.
• Support seasonal admin tasks like mail-outs and team projects.
• Maintain accurate donor records and ensure confidentiality.
• Ensure donations are processed accurately and efficiently.

Skills

Data entry

Customer service

Professional communication

Learning agility

Non-profit interest

Tools

Raiser’s Edge

Job description

Location: Vancouver, BC, Fully On-site (Monday to Friday 9am-4:30pm with 30 minute lunch break)

Language: English, professional written and verbal communication required

Duration: November 2nd - January 15th, with the possibility of extension or permanency based on business needs

Background Check Requirement: Vulnerable sector check, criminal record check and 3 professional references

About the Opportunity

Join a respected non-profit organization during one of its busiest and most meaningful seasons. As a Donations Processing Clerk, you'll play an important role in supporting fundraising efforts by ensuring donor contributions are processed accurately and efficiently, helping create a positive experience for every donor.

Working alongside a collaborative and dedicated team, you'll contribute to the organization's mission through a combination of administrative support, donor interaction, and data accuracy. This is an excellent opportunity for someone who enjoys detail-oriented work while making a meaningful impact in the non-profit sector.

What’s In It for You

• Gain valuable experience supporting a well-established non-profit organization during a high-impact fundraising campaign.
• Work alongside a collaborative team that values accuracy, service, and shared success.
• Build experience using industry-leading fundraising technology in a fast-paced environment.
• Contribute to meaningful work that helps strengthen community impact.

Your Responsibilities

• You’ll process incoming donations by sorting, batching, scanning, and accurately entering donor information into the organization's database.
• You’ll respond to inbound donor phone calls with professionalism, courtesy and empathy, answering questions and providing exceptional customer service.
• You’ll provide professional and courteous service when responding to inbound donor phone calls.
• You’ll support seasonal administrative activities, including mail-outs and other team projects.
• You’ll maintain accurate donor records and ensure information is entered correctly into Raiser’s Edge.
• You’ll help ensure donations are processed efficiently while maintaining a high level of accuracy and confidentiality.

Skills and Qualifications

• 1+ years of experience in data entry, administrative support, or customer service.
• Strong data entry speed and accuracy with exceptional attention to detail.
• Professional, friendly communication skills with a customer-focused approach.
• Experience with Raiser’s Edge is required, Luminate Online experience is considered an asset.
• Comfortable learning new systems and adapting to changing priorities in a busy environment.
• Interest in the non-profit sector or fundraising is considered an asset.