Consultant Windows Desktop Engineer

Genpact; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading technology firm in Montreal is seeking a Consultant Windows Desktop Engineer. The role involves providing Windows Desktop administration, managing incidents in Desktop environments, and working with IT staff to resolve complex issues. Candidates should have a strong analytical background and experience with Citrix and Windows 10. This position offers opportunities to build cutting-edge AI solutions in a dynamic work environment.

Benefits

World-class training

Mentorship and AI certifications

Dynamic and fast-moving workplace

Qualifications

• Must have strong analytical and problem-solving skills.
• Must be willing to handle varying shifts.
• Experience supporting Citrix environments is critical.

Responsibilities

• Handle day-to-day incidents and requests in Desktop and Remote Access environments.
• Provide status reports on managed systems.
• Work with IT staff to resolve problems escalated by the Service Desk.

Skills

Strong analytical and problem-solving skills

Ability to effectively interact with end users and IT staff

Strong written and verbal communication skills

Experience with batch scripting, VB and PowerShell

Experience supporting Windows 10 and its components

Education

Graduate or postgraduate in Technology

Degree in Computer Science, IT, or related qualification

Tools

Citrix XenApp 6.5, 7.15 or higher

Microsoft Office 2013 and 2016

Symantec Endpoint Protection

Job description

With us, you’ll learn fast, work smart, and make a difference. You'll build a career that matters.

Job Description – Consultant Windows Desktop Engineer (ITO096736)

Consultant Windows Desktop Engineer – ITO096736

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry‑first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large‑scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast‑moving, innovation‑driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Consultant, Windows Desktop Engineer.

The purpose of this job is to provide all aspects of Windows Desktop administration and provide technical guidance and support for windows administration.

This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for business.

Responsibilities

• Handle day‑to‑day incidents and requests arising in Desktop and Remote Access environments within SLA
• Manage and complete assigned projects
• Provide status reports on managed system
• Work with end users and IT staff to analyze and resolve problems escalated by the Service Desk
• Must be willing to handle varying shift
• Provide support of Citrix remote access environment including off‑hours maintenance
• Manage Active Directory settings as they apply to the systems managed by the department
• Support distribution of software using Altiris
• Support patching of workstations, desktops and virtual workstations
• Support file and print services for end users
• Support building cameras and management systems in several US sites
• Support Appsense environment for workstations and Citrix
• Support Antivirus and DLP systems

Qualifications

• Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream
• A degree in Computer Science, IT, Systems Engineering or a related qualification
• Strong analytical and problem‑solving skills
• Ability to effectively interact with end users and IT staff in implementation of new functionality and solving problems
• Strong written and verbal communication skills
• Capability to coordinate and execute projects assigned
• Experience with batch scripting, VB and PowerShell as it relates to software implementation and workstation management
• Experience supporting Citrix XenApp 6.5, 7.15 or higher
• Experience supporting Windows 10 and its components: Registry, BitLocker, .NET, MSI installations
• Experience with Microsoft Office 2013 and 2016
• Support file and print services on Windows 2012 & 2016 Servers
• Basic understanding of IT infrastructure and troubleshooting
• Ability to update and support Symantec Endpoint Protection, Lumens ion and AppSense
• Capital Markets Domain knowledge is preferred
• Knowledge of ITIL, integration across Incident, Problem & Change (IPC) Management
• Technical and system expertise in relevant IT workstreams
• Advanced troubleshooting abilities, including the ability to delve into more complex issues which require a deeper understanding of systems and applications
• Specialized knowledge in specific areas to tackle intricate problems
• Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution
• Strong problem‑resolving abilities, communication skills (written and verbal), time administration and management, and team partnership and collaboration
• Escalation to L3 Support in a timely manner when challenges require an even higher level of expertise and/or experience
• Ability to effectively interact with stakeholders in implementation of new functionality and solving problems

Benefits & Culture

Lead AI‑first transformation – Build and scale AI solutions that redefine industries
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career – Gain hands‑on experience, world‑class training, mentorship, and AI certifications to advance your skills
Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast‑moving workplace
Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness, built on a foundation of integrity and inclusion – allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Equal Opportunity Statement

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.