Consultant, Process, Change Management, and Communications

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking bank as a Consultant in Process, Change Management, and Communications. In this role, you will enhance operational efficiencies and drive change management initiatives across Technology Architecture. Collaborate with various stakeholders to document processes and ensure effective communication strategies. This innovative firm offers a hybrid work environment, allowing you to thrive while making a meaningful impact. If you are passionate about process improvement and client success, this opportunity is perfect for you.

Benefits

Competitive Salary

Incentive Pay

Defined Benefit Pension Plan

Employee Share Purchase Plan

Vacation Offering

Wellbeing Support

Social Recognition Program

Qualifications

• 3-5 years experience in process improvement and change management roles.
• Strong communication skills to convey detailed information effectively.

Responsibilities

• Collaborate with partners to analyze and improve current processes.
• Develop change management strategies and communication materials.

Skills

Analytical Thinking

Change Management

Communication

Process Improvement

Microsoft Power BI

Microsoft SharePoint

Process Engineering

Problem Solving

Education

Degree or Diploma in Engineering

Degree or Diploma in Business

Tools

Microsoft Visio

Microsoft Outlook

Microsoft Word

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

You’ll be joining the Architecture Risk, Governance and Operations (ARGO) Team as a Consultant, Process, Change Management, and Communications. In this role, you will be a vital contributor to enhancing operational efficiencies and driving effective change management initiatives across Technology Architecture.

You will collaborate with various stakeholders to document and standardize processes, ensuring that communication strategies effectively support these changes. Your expertise will be essential in fostering a culture of continuous improvement and ensuring that all team members are equipped to adapt to new processes.

At CIBC, we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote.

How you'll succeed:

• Process Documentation and Improvement: Collaborate with business partners to analyze current processes and identify areas for improvement. Lead initiatives to document and standardize procedures, ensuring clarity and consistency across the organization.

• Change Management Leadership: Develop and implement change management strategies that effectively communicate process changes to stakeholders. Create communication materials, including presentations and FAQs, to ensure all team members are informed and engaged throughout the change process.

• Stakeholder Engagement: Build strong relationships with cross-functional teams to facilitate open communication and collaboration. Act as a liaison between departments to ensure alignment and address any concerns related to process changes.

• Training and Support: Design and deliver training sessions to equip team members with the knowledge and skills needed to adapt to new processes. Provide ongoing support and resources to help teams navigate changes effectively.

Who you are:

• You hold a degree or diploma in Engineering, Business, or a related field, and have at least 3 -5 years of experience in roles focused on process improvement and change management.

• You can demonstrate experience in process improvement, change management, communications , and process automation ; with a strong focus on operational processes. You possess the ability to analyze complex problems and collaborate with teams to identify effective solutions.

• You have strong communication skills, both verbal and written , allowing you to convey detailed information in a clear and engaging manner. Your proficiency in Microsoft tools, including Visio, enables you to create impactful documentation and visual representations of processes.

• You are an independent worker and problem solver. You are comfortable taking initiative and driving projects forward. Familiarity with Power BI and SharePoint is a plus.

• You put our clients first. You engage with purpose to find the right solutions and go the extra mile to ensure success.

• You value teamwork and collective success. You understand that collaboration can transform ideas into impactful solutions and inspire outcomes by building relationships and sharing your expertise .

• Values matter to you. You bring your authentic self to work and embody our values of trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 21st Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Analytical Thinking, Business Requirements, Business Systems Analysis, Change Management, Communication, IT Process Improvement, Mentoring Staff, Microsoft Applications, Microsoft Copilot for Power BI, Microsoft Outlook, Microsoft Power Business Intelligence (BI), Microsoft Power Business Intelligence (BI) Dataflows, Microsoft Power Business Intelligence (BI) Deployment, Microsoft Power Business Intelligence (BI) Desktop, Microsoft Power Business Intelligence (BI) Premium, Microsoft Power Business Intelligence (BI) Security, Microsoft SharePoint, Microsoft Visio, Microsoft Word, Operational Efficiency, Problem Solving, Process Engineering, Process Improvement Engineering, Service Delivery {+ 8 more}