Conference Planner - Events

HVMG; London; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading hospitality company in London, Ontario is seeking a Conference Planner - Events. You will represent the organization professionally, oversee events, and ensure guest satisfaction while collaborating with Sales and Food & Beverage teams. Candidates should have at least 2 years of experience in hotel conference planning or event management and a degree or certification in a related field is preferred. Flexibility in scheduling is essential, with a variety of shifts including some weekends.

Benefits

Competitive wages

Exceptional benefit plan

RSP matching program

Flexible scheduling

Discounts at managed properties

Access to onsite gym

Qualifications

• Minimum 2-years hotel conference planning or event management experience.
• Preference for candidates with supervisory or management experience.
• Ability to work long hours occasionally.

Responsibilities

• Work with Sales and F&B teams to ensure high quality customer service.
• Oversee guest satisfaction including banquet orders and confirmations.
• Maintain detailed records of events and internal files.

Skills

Hotel conference planning experience

Event management

Excellent computer skills

Customer service

Time management

Education

Degree or diploma in event planning or hospitality management

Tools

MS Office

CRM software

Job description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Sales team. We are committed to providing you with:

• Competitive wages
• An exceptional benefit plan for eligible associates & your family members
• RSP matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Access to our onsite gym

Here is what you will be doing each day:

As the Conference Planner - Events, you will be working with our Sales and Food & Beverage (F&B) teams to represent the organization in a professional manner and ensure consistent high quality customer service is delivered to all guests and prospective clients. You will be the direct contact for all assigned group business and functions (e.g. corporate groups, weddings, associations, social events, and internal groups) after contracts are signed. You will be responsible for overseeing all key steps in guest satisfaction, including, but not limited to banquet event orders and booking confirmations, special guest needs, dining, rate and favours, deposits, final payment. You will also support the Sales and F&B teams by maintaining detailed records of all internal and external files, detailing events, creating and distributing change logs, and presenting information in daily shift meetings.

Key knowledge, skills or abilities that are required:

• Minimum 2-years hotel conference planning or event/banquet management experience. Preference will be given to candidates with supervisory or management experience in one or more related areas.
• A degree, diploma or certification in event planning, hotel, or restaurant management, or similar, is preferred.
• Ability to work long hours occasionally.
• Excellent computer skills - MS Office, CRM software, and the ability to learn new and customized software programs quickly and efficiently.
• Certified Meeting Professional (CMP) designation is an asset.

Does this sound like you?

You are excited to take that next step in your sales, catering management and/or events career and continue your progression in the field of hospitality. You have a keen eye for detail, and passion for sales and customer service. You don’t shy away from administrative computer work, supporting multiple teams and managing competing priorities, or thinking-on-your-feet to problem solve. The pride you have in your communication, organizational and time management skills will be a great benefit in this role. You are looking for some flexibility in a job, so working a variety of different shifts, including days, and occasional evenings and weekends, works for your personal life. Your schedule is likely to be Tuesday to Saturday or more variable during wedding periods.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process