Communications Clerk B - Voice Services

Nova Scotia Health Authority; Dartmouth; On-site; CAD 30,000 - 60,000; Part time

Job summary

A health services provider in Nova Scotia is seeking a Communications Call Centre Attendant. This role involves managing communications for internal emergency calls and supporting operational needs for healthcare staff. The successful candidate will require Grade XII education, computer proficiency, and effective communication skills. This temporary full-time position offers a competitive hourly wage along with potential benefits, necessitating flexibility in scheduling for various shifts.

Benefits

Health and dental benefits

Defined benefit pension plan

Qualifications

• Must have one year of previous related experience.
• Must complete three months of training and pass the required test.
• Typing skills are required.

Responsibilities

• Provide communications interface to various health services.
• Receive and coordinate internal emergency calls.
• Manage on-call duty sheets and communicate staff assignments.

Skills

Computer skills including Microsoft Word and Excel

Effective communication and interpersonal skills

Knowledge of medical terminology

Proficiency in French

Education

Grade XII

Tools

Telecommunications equipment (pagers, cell phones, etc.)

Job description

Req ID: 214124

Location: Central Zone, Abbie J. Lane Memorial Building - QEII

Department: IMIT Voice Services

Type of Employment: Temporary, Hourly FT long-assignment 100% x 1

Position: NSGEU Admin Professionals

Posting Closing Date: 22-Dec-25

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing, and learning through working together, which is reflected in the hospitals, health centres, and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions.

About the Opportunity

The position of Communications Call Centre Attendant (also referred to as "Locating") is responsible for providing a direct communications interface to physicians, clinics, patients, ORs, emergency response and Public Health organizations within the Nova Scotia Health and its related affiliates. This position is responsible for receiving all internal emergency calls (3333 – CODE and trauma) and coordinating the appropriate response teams and personnel. It also integrates and manages the "on-call" duty sheets and coordinates communications to on-call staff and assignments such as Multi-Organ Transplant Program (MOTP), SAFE, Operating Room (OR) and Post Anesthetic Care Unit (PACU) teams. The role supports the operational needs of over 16,000 pager users, and manages pager replacement and maintenance services.

About You

• Grade XII and one year previous related experience required
• Must have accreditation or must commit to a three‑month training period and pass the required test to become accredited
• Computer skills including proficiency in Microsoft Word and Excel
• Relevant knowledge in the operation of telecommunications equipment (pagers, cell phones, blackberries, single and multi‑line landline telephone sets, teleconference sets and headsets)
• Previous experience in health care/emergency or related field is an asset
• Demonstrated effective communication and interpersonal skills
• Ability to respond to, follow, and interpret emergency procedures
• Ability to act on own initiative in instances where procedures do not exist
• Knowledge of medical terminology an asset
• Typing skills
• Competencies in other languages an asset, French preferred

A skills test will be part of the selection process.

Hours

• Temporary Long Assignment, Full‑time Position, 70 Hours Bi‑weekly
• Approximate term of 12 months (Assignment length subject to change)
• Shifts could include days, evenings, weekends & overnight shifts

Compensation and Benefits

$23.35 – $25.39 Hourly

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long‑term disability, and life insurance coverage as well as a defined benefit pension plan.

Once You’ve Applied

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.

This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Employees are encouraged to view their seniority hours and dates in their SuccessFactors online profile. Successful applicants changing unions, bargaining units, or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self‑identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self‑identify.