Commis Aux Collections

Aston Carter; Montreal; On-site; CAD 32,000 - 39,000; Full time

Job summary

Aston Carter recherche un/une Commis aux collections pour Montréal, QC. Le poste gère les comptes clients, les paiements en souffrance et les questions de facturation, en étroite collaboration avec les équipes commerciales et les départements internes.

Le rôle combine recouvrement, service client et reporting, avec une alternance entre travail administratif et contact client, dans un environnement dynamique et exigeant. Contrat à durée indéterminée après période d’essai, 37,5 h/semaine.

Qualifications

• 1+ années d'expérience en recouvrement de comptes recevables (B2B).
• Compétences Excel et Outlook.
• Compétences en réconciliation, négociation et administration.

Responsibilities

• Gestion des collections et des comptes recevables (env. 4,5 h/jour).
• Fonctions administratives et de reporting (env. 2,5 h/jour).
• Service client et support de compte: point de contact pour les questions de facturation.
• Collaboration interne avec les représentants commerciaux et les services financiers.

Skills

Accounts receivable

Collections

Excel

Outlook

Reconciliation

Negotiation

Tools

ERP systems

Job description

Job Title

Commis aux collections

Description du poste

Le coordonnateur des comptes clients et des collections est responsable de la gestion des comptes clients, de la collecte des paiements en souffrance, de la résolution des demandes de facturation et du maintien de dossiers précis des comptes clients. Ce rôle travaille en étroite collaboration avec les clients, les équipes de vente et les départements internes pour assurer des collectes rapides, réduire les soldes vieillissants et soutenir les objectifs de trésorerie de l'organisation. Le poste combine des activités de recouvrement, de service à la clientèle, de rapprochement de comptes, de reporting et de soutien administratif.

Job Description

The Accounts Receivable & Collections Coordinator is responsible for managing customer accounts, collecting outstanding payments, resolving billing inquiries, and maintaining accurate accounts receivable records. This role works closely with customers, sales teams, and internal departments to ensure timely collections, reduce aging balances, and support the organization's cash flow objectives. The position combines collection activities, customer service, account reconciliation, reporting, and administrative support responsibilities.

Responsibilities

• Collections & Accounts Receivable Management (Approximately 4.5 Hours Daily): Proactively contact customers regarding outstanding invoices and overdue balances. Review aging reports daily and prioritize collection activities to maximize recovery of receivables. Follow up on unpaid invoices through phone calls, emails, and written correspondence. Investigate payment delays and work with customers to resolve billing discrepancies.
• Administrative & Reporting Functions (Approximately 2.5 Hours Daily): Manage scheduled incoming customer calls and provide support as required. Complete account reconciliations and maintain accurate customer account records. Process email correspondence and update customer account information.
• Customer Service & Account Support: Serve as a primary point of contact for customer inquiries related to accounts receivable and billing, and maintain positive customer relationships while ensuring collection objectives are met.
• Internal Collaboration: Work closely with Sales Representatives, District Managers, Store Managers, and other departments to facilitate collections and resolve customer issues. Coordinate with finance and accounting personnel regarding payment discrepancies and account reconciliations.

Essential Skills

• 1+ years of accounts receivable collection experience (B2B or Business to Business).
• Excel and Outlook skills.
• Reconciliation, negotiation skills, administration, collection calls, reconciliation.

Additional Skills And Qualifications

• 1+ years of experience in Accounts Receivable, Collections, Credit, Billing, or a related accounting function.
• Experience contacting customers regarding outstanding balances and payment resolutions.
• Strong understanding of accounts receivable processes, aging reports, and collection practices.
• Excellent customer service and relationship management skills.
• Strong communication skills, both verbal and written.
• Ability to manage multiple priorities and maintain attention to detail in a fast-paced environment.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Excel, Outlook, and ERP/accounting systems.

Work Environment

37.5 hours per week. From November to March, 10 days per month in office. As of March 2027, 3 days in office per week. The team handles collections from Eastern Ontario to the Maritimes.

Job Type & Location

This is a Contract to Hire position based out of Montreal, QC.

Pay And Benefits

The pay range for this position is $23.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Equal Opportunity Statements

Aston Carter est un employeur souscrivant au principe de légalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l'âge, de la couleur, de la religion, des origines nationales, du statut d'ancien combattant, d'un handicap, de l'orientation sexuelle, de l'identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.