Accounts Receivable Associate

Imperial Dade; Lanaudière; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

Imperial Dade in Canada is seeking a bilingual credit collections specialist to manage delinquent accounts and protect cash flow. You will contact customers by phone, email, or mail to resolve disputes, document promises to pay, and coordinate with Sales and Credit teams to clear obstacles.

The role requires 3+ years in commercial credit collection, strong organization, and proficiency with P21 and MS Office. Hybrid work environment with fast-paced deadlines.

Qualifications

• 3+ years of commercial credit collection experience.
• Bilingual English and French communication with HQ, sales reps, and suppliers.
• High School diploma or equivalent required.
• Proficiency with PC applications including Outlook, Excel, Word.
• Ability to multi-task and prioritize workload.
• Excellent organizational and time-management skills.
• Self-motivated with team collaboration.

Responsibilities

• Collect delinquent invoices and manage dispute resolution with customers.
• Document all collection contacts and promises to pay in system.
• Review orders and take credit actions on high-risk accounts.
• Communicate payment trends to Credit Financial Analyst group.
• Process payments and handle daily cash receipts as needed.

Skills

Credit collection

Bilingual English/French

Time management

Organizational skills

Teamwork

Self-motivation

Education

High School Diploma or Equivalent

Tools

P21 accounting software

Microsoft Outlook/Excel/Word

Job description

Responsibilities

• Collection Responsibility
  • Initiates action to facilitate on-time payment of invoices and to recover delinquent receivables including:
  • Customer contact (via phone, e-mail, and mail) regarding delinquent invoices, invalid deductions, customer disputes, and terms discrepancies.
  • Documents all customer collection contacts, specifically promises to pay, agreements, and information requests.
  • Consistent follow up to insure customer information request have been satisfied and commitments have been met.
  • Researches and resolves customer disputes and issues.
  • Identifies and follows up on customer payment issues regarding terms of sale.
  • Communicates with Sales regarding receivable issues that cannot be resolved through normal payables contacts.
  • Informs Credit Manager of any issues impacting the corporate DSO and receivable delinquency objectives.
  • Insures customer billing address and terms are accurately reflected in the Customer Master File.
  • Provide proof of delivery and use the various clients' platforms.
• Order Review Responsibility
  • Initiates appropriate credit action on those orders that have failed the credit checking review.
  • Requests increase in credit lines for customers who have exhibited timely payment patterns and have exceeded their established line of credit.
  • Communicates negative payment trends and other critical customer issues to the Credit Financial Analyst group.
  • Maintains effective communication and negotiation skills with external customers to effect collections while maintaining customer good will.
  • Process credit card payments correctly using the P21 accounting software.
  • Act as a substitute for all daily cash receipts and customer account openings.

Qualifications

• 3+ years of commercial credit collection experience
• Bilingualism in English and French is required. The employee must be able to communicate with the company's headquarters, external sales representatives and suppliers.
• High School Diploma or Equivalent
• Demonstrates proficiency in PC applications, including Microsoft Outlook, Excel, Word, and other applications as required.
• Ability to multi-task and prioritize workload.
• Excellent organizational and time management skills.
• Self-motivated with the ability to work in a team environment.

Working/Other Conditions

• Hybrid work model.
• Ability to work in a fast-paced environment.
• Prolong periods of sitting, and computer and phone use.