Bilingual Collections Supervisor

TPD® Workforce Solutions; Montreal; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work options

Job summary

A prominent Canadian organization in Montreal seeks a Supervisor, Collections to lead their finance team. This hands-on leadership role requires strong B2B collections experience combined with the ability to mentor a team and optimize processes. Qualified candidates should have a Bachelor's degree, be bilingual, and possess exceptional analytical and leadership skills. Competitive compensation and opportunities for growth are available.

Qualifications

• Minimum of 5 years of B2B collections or accounts receivable experience.
• 2+ years in a supervisory or leadership role.
• Strong knowledge of collections practices and relevant legislation.
• Strong knowledge of collections practices, policies, and relevant legislation.
• Proficiency with ERP systems and Excel (VLOOKUPs, pivot tables).
• Experience in shared services or oil & gas is a strong asset.
• Exceptional analytical, communication, and leadership abilities.
• Proven ability to thrive in a fast-paced environment and manage multiple priorities with professionalism and accountability.

Responsibilities

• Lead and motivate a team of collectors to manage receivables.
• Prepare and deliver weekly AR and collections reports.
• Coach and mentor team members for development.
• Collaborate closely with Credit, Sales, and Operations teams to resolve disputes and maintain positive client relationships.
• Ensure accurate, consistent documentation and professional communication on all account activities.
• Prepare and deliver weekly AR and collections reports, identifying trends and potential risks.
• Provide monthly AFDA recommendations and detailed commentary.
• Monitor team KPIs and develop actionable insights to drive performance and efficiency.
• Coach, mentor, and support a team of collectors, setting clear expectations and performance goals.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Lead team recruitment, onboarding, and training initiatives.
• Champion process optimization and system enhancements across the Order to Cash cycle.
• Ensure compliance with internal controls, SOX, tax, and corporate policies.
• Identify and implement continuous improvement initiatives to enhance efficiency and elevate customer experience.

Skills

B2B collections experience

Leadership

Analytical skills

Bilingual

Education

Bachelor’s degree in Business or Finance

Tools

ERP systems

Excel (VLOOKUPs, pivot tables)

Job description

About the Opportunity

Our client, a large and well-established Canadian organization, is seeking a Supervisor, Collections to join their corporate finance team in Montreal. This position plays a key role within the Finance Shared Services group, leading a team of collectors to effectively manage receivables, minimize delinquencies, and protect the company’s working capital.

This is a hands‑on leadership role that blends people management, process improvement, and cross‑functional collaboration. You’ll have the opportunity to make a tangible impact on both financial performance and customer experience across the organization.

Key Responsibilities

Collections Leadership

• Lead and motivate a team of collectors through daily huddles and weekly reviews, ensuring timely follow‑up on overdue accounts and clear, actionable plans.
• Oversee overlimit and past‑due accounts, enforcing company policy and recommending next steps.
• Manage escalations of high‑risk accounts, including coordination with external collections agencies or legal partners when necessary.
• Collaborate closely with Credit, Sales, and Operations teams to resolve disputes and maintain positive client relationships.
• Ensure accurate, consistent documentation and professional communication on all account activities.

Analysis & Reporting

• Prepare and deliver weekly AR and collections reports, identifying trends and potential risks.
• Provide monthly AFDA recommendations and detailed commentary.
• Monitor team KPIs and develop actionable insights to drive performance and efficiency.

Team Development

• Coach, mentor, and support a team of collectors, setting clear expectations and performance goals.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Lead team recruitment, onboarding, and training initiatives.

Operational Excellence

• Champion process optimization and system enhancements across the Order to Cash cycle.
• Ensure compliance with internal controls, SOX, tax, and corporate policies.
• Identify and implement continuous improvement initiatives to enhance efficiency and elevate customer experience.

Qualifications

• Bachelor’s degree in Business, Finance, or a related field (preferred).
• Must be bilingual.
• Minimum of 5 years of B2B collections or accounts receivable experience, including 2+ years in a supervisory or leadership role.
• Strong knowledge of collections practices, policies, and relevant legislation.
• Proficiency with ERP systems and intermediate to advanced Excel skills (VLOOKUPs, pivot tables, etc.).
• Experience in a shared services or oil & gas environment is a strong asset.
• Exceptional analytical, communication, and leadership abilities.
• Proven ability to thrive in a fast‑paced environment and manage multiple priorities with professionalism and accountability.

Why Join

• Competitive compensation and comprehensive benefits.
• Flexible work options, including summer hours for eligible employees.
• Opportunities for professional growth within a respected, forward‑thinking organization.
• Work alongside a collaborative, high‑performing team in a supportive environment.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Accounting/Auditing and Management

Industries

• Oil and Gas, Oil and Coal Product Manufacturing, and Oil, Gas, and Mining

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process.