Bilingual B2B Collections Specialist (EN/FR)

Vaco; Mississauga; On-site; CAD 39,000 - 41,000; Full time

Job summary

Vaco Recruiter Services in Mississauga is seeking a skilled B2B collections specialist to manage a high-volume receivables portfolio. You will contact customers by phone and email, investigate disputes, and negotiate payment arrangements to reduce past-due balances.

Fluency in English and French is required, and you will collaborate cross-functionally with Billing, Accounts Receivable, Customer Service, Sales, Credit, and Finance teams to keep accurate notes and drive collection metrics.

Qualifications

• Experience managing a high-volume commercial collections portfolio.
• Demonstrated success reducing past-due balances and improving collection metrics.
• Experience researching and resolving invoice disputes, deductions, short payments, and unapplied cash.
• Proficiency with ERP systems; Great Plains is an asset and Microsoft Excel.

Responsibilities

• Manage and collect outstanding B2B accounts receivable balances.
• Contact customers by phone and email regarding overdue invoices and payments.
• Investigate and resolve billing discrepancies and account disputes.
• Negotiate payment arrangements and follow up on commitments.
• Maintain accurate collection notes and account records.
• Collaborate with Billing, Accounts Receivable and Customer Service teams.
• Monitor aging reports and prioritize collection activities.
• Communicate professionally with customers in both English and French.

Skills

High-volume collections

Analytical skills

Independent worker

Cross-functional collaboration

Tools

Great Plains

Microsoft Excel

Job description

About the Opportunity

·Manage and collect outstanding B2B accounts receivable balances.

·Contact customers by phone and email regarding overdue invoices and payments.

·Investigate and resolve billing discrepancies and account disputes.

·Negotiate payment arrangements and follow up on commitments.

·Maintain accurate collection notes and account records.

·Collaborate with Billing, Accounts Receivable and Customer Service teams.

·Monitor aging reports and prioritize collection activities.

·Communicate professionally with customers in both English and French.

.

About You

·Experience managing a high-volume commercial collections portfolio. Experience in equipment rental, manufacturing, distribution commercial environments

·Demonstrated success reducing past-due balances and improving collection metrics.

·Experience researching and resolving invoice disputes, deductions, short payments, and unapplied cash.

·Proficiency with ERP systems, Great Plains is an asset and Microsoft Excel.

·Ability to work independently, prioritize workload, and manage competing deadlines.

·Strong analytical skills with the ability to review aging reports and identify collection opportunities.

·Experience working cross-functionally with Sales, Customer Service, Credit, and Finance teams.

Pay Range

$28– $30 / hour

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote # 302874

This position for employment is for a current vacancy with Vaco/Highspring’s client.You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.