Collections Agent, Accounts Receivable

Tenaquip-Ltd.; Senneville; On-site; CAD 42,000 - 62,000; Full time

Job summary

Tenaquip-Ltd. in Montreal is seeking a Collections Agent to manage overdue customer accounts, negotiate payment arrangements, and help maintain cash flow. Ideal candidates have at least 2 years in Accounts Receivable/collections, strong communication and problem-solving skills, and bilingual French-English proficiency.

Proficiency with Excel and ERP systems is preferred. Responsibilities include monitoring aging, resolving disputes, coordinating with Sales, and producing collection reports for

Qualifications

• Minimum 2 years in Accounts Receivable or collections.
• Strong communication and negotiation skills.
• Proficiency with Excel and ERP/accounting systems.
• Bilingual in French and English is required.

Responsibilities

• Manage and collect overdue customer accounts via phone, email, and written correspondence.
• Negotiate payment arrangements and plans per policy.
• Monitor aging, follow up on balances, and reduce risk.
• Maintain accurate records of collection activities and status.
• Resolve inquiries and disputes professionally and timely.
• Assess risk and determine next actions, including holds/releases.
• Collaborate with Sales to resolve billing issues.
• Manage invoice portals, submit docs, track payments, monitor activity.
• Prepare collection reports and status updates for management.
• Achieve collection targets while maintaining customer relationships.

Skills

Communication

Negotiation

Customer service

Problem solving

Attention to detail

Excel

ERP systems

Payment portals

French-English bilingual

Education

High school diploma

Accounting/Finance education asset

Tools

ERP systems

Payment portals (Ariba/Taulia)

Job description

The Collections Agent is responsible for managing and collecting outstanding customer accounts to support the organization’s cash flow and financial objectives. This role involves proactively contacting customers regarding overdue balances, negotiating payment arrangements, resolving account discrepancies, and maintaining accurate collection records. The ideal candidate possesses strong communication, customer service, and problem-solving skills, with the ability to build positive customer relationships while minimizing financial risk and ensuring timely payment of receivables.

Responsibilities

• Manage and collect overdue customer accounts through proactive phone calls, emails, and written correspondence.
• Negotiate payment arrangements and payment plans with customers while adhering to company policies and guidelines.
• Monitor account aging and follow up on outstanding balances to ensure timely collection and reduce financial risk.
• Maintain accurate records of collection activities, customer communications, payment commitments, and account status.
• Resolve customer inquiries, disputes, and account discrepancies in a professional and timely manner.
• Assess account risk and scale to further action when necessary.
• Review customer accounts and recommend credit holds or order releases in accordance with company credit policies.
• Collaborate with Sales and other internal stakeholders to resolve billing issues and support account resolution.
• Manage customer invoice portals, including submitting documentation, tracking payments, and monitoring account activity.
• Prepare collection reports and account status updates for management review.
• Achieve established collection targets and performance metrics while maintaining positive customer relationships.

Qualifications

• High school diploma or equivalent; post-secondary education in Accounting, Finance, or Business is an asset.
• Minimum 2 years of experience in Accounts Receivable, Collections, Credit, or a related field.
• Experience in collections / accounts receivables.
• Strong understanding of accounts receivable processes and collections practices.
• Excellent verbal and written communication skills.
• Strong negotiation, customer service, and problem-solving abilities.
• Demonstrated diplomacy, professionalism, and patience in handling customer interactions and resolving account issues.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Proficiency in Microsoft Office, particularly Excel.
• Experience working with ERP or accounting systems.
• Knowledge of payment portals is an asset (Ariba, Taulia, etc.)
• Bilingual (French and English*), spoken and written. (*) This qualification is required as you will be interacting with partners, vendors, internal/external clients and/or staff across Canada on a regular basis.